Hotel in Vietnam
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Perched majestically on a picturesque hilltop, amid floating clouds, Silk Path Grand Sapa Resort & Spa offers an exceptional blend of local culture, French Indochina architecture, and vibrant Sapa touches.
Amenities
Business facilities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Fireplace
Family friendly
Ironing facilities
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Vietnam
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Oct 2026
5 star luxury hotel that exceeded expectations!! Enjoyed the hotel and the restaurant. Highly recommend.
A little bit out of way as us a contained resort. Also, there was no cocktail bar for drinks.
8 / 10Excellent·Oct 2026
Gorgeous views and great staff in an excellent location in Sapa. Very good value for money.
Proper was perhaps a little dated and in need of modernisation in places however still gorgeous.
10 / 10Outstanding·Oct 2026
Amazingly professional team of staff
None
5 / 10·Oct 2026
The view is amazing
A Fine-Looking Property Ruined by Ridiculous Rules
While the room views were lovely and the in-room lighting was well-designed, my overall stay at this property was deeply disappointing. For a hotel that markets itself as a 5-star luxury establishment, the actual experience felt more like staying in a strict correctional facility than a premium resort. We felt constantly monitored and distressed by absurd, hidden regulations.
We stayed 5 nights in this hotel with 2 separated booking, Here is why this property falls drastically short of a 5-star standard:
1. Cold Atmosphere & Inadequate Front Desk Service
First impressions and daily interactions were severely hindered by an incredibly cold and understaffed reception. Throughout our 5 days stay, the staff were completely expressionless and never smiled, making us feel unwelcome from the moment we arrived.
Furthermore, every time I approached the reception area, there was only a single or two staff members working. This complete lack of customer service depth meant a minimum 10-minute wait every single time we needed assistance in the afternoon, which is entirely unacceptable for an international luxury hotel.
The sole bright spot of our entire experience was a wonderful staff member named Nora I think. She was the only happy and smiling face in the entire building, and she was genuinely glad to assist us. It is a shame that the rest of the management and front desk team do not share her commitment to basic hospitality.
2. Subpar Room Comfort & Flawed Design
For a luxury hotel, sleep quality should be paramount, yet it was completely compromised here:
• Uncomfortable Beds: The mattress and bedding setup lacked the plush comfort expected of a premium brand.
• Damaged Linens: To our shock, the bed's cover sheet was completely ripped and frayed—a glaring lack of quality control that could easily be felt while resting.
$$$$
Top rated by guests
9.4Outstanding
(2,043 Ratings)
"5 star luxury hotel that exceeded expectations!! Enjoyed the hotel and the restaurant. Highly recommend."
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