Putera Puteri Residence

The location was great. There's a microwave available to use in the downstairs area and drinking water available too

There weren't enough milk sachets-that's all

Super friendly and helpful staff they let me store my belongings before check in time, room was ready when I rocked up to the property for the early 2pm self check-in. Big and spacious room for the price. Air-conditioned and comfy bed. The room was clean, modern and have all the basics you would need. Cannot beat the location which is just a short walk from the railway/tube station

No lift which might not be suitable for people with disability. No handwash liquid provided. Window won't stay open to let some fresh air in.

During the heat wave, we were really pleased that the room had air conditioning, and it worked very well throughout our stay. When we arrived at the property, we were greeted by a friendly staff member who let us know that the room was not quite ready yet, but they were happy to store our bags until it was available, which was helpful. The location is good for Hyde Park. It is not directly on the doorstep, but it is within a very manageable walking distance if you don’t mind a short stroll. The surrounding area is also a real positive, with plenty of restaurants, cafés, and places to eat nearby, making it a convenient base for exploring the area. As soon as you book, they reach out to you and check in to see if you have any questions or anything.

When we arrived, the room wasn’t ready, despite check-in being advertised as from 2pm. There were quite a few people waiting in the reception area, which is very small and quickly became crowded. Once we were assigned our room, there was no lift available, which made getting to the room inconvenient. The room itself was extremely disappointing. Although it was advertised as a large double room, it was actually very small. The layout was poor, and the bed could only be accessed from one side, meaning you had to climb over it to get in. The bed was positioned right next to the window, so traffic noise was very noticeable. I was woken at 5am by a loud motorbike horn, which was not the kind of wake-up call anyone wants. The room also lacked basic comforts. There was only one mirror in the bathroom and none in the bedroom. It would have been a nice touch to have some complimentary water provided, especially given the size and price of the room. A better layout, a larger bed, and more thoughtful use of the space would have made a big difference. Noise was another issue. The doors do not seem to be well soundproofed, and we could clearly hear doors slamming in the corridor and noise from neighbouring rooms. Early in the morning, there was also a lot of noise outside the room, possibly from housekeeping or other guests, which disturbed the stay. One of the biggest disappointments was the price increase due to an event day at Hyde Park. It was frustrating to see that staying the following day, when there was no event, would have been over £100 cheaper. While I understand that prices can change, it is disappointing when hotels significantly increase rates during events. With the cost of living being what it is, it would be refreshing to see more hotels consider affordability and the experience of their guests. Small touches and fair pricing go a long way. A hotel that genuinely considers its guests would earn much more respect and loyalty.

Location was great for Hyde Park

No lift. Climbed 3 flights of stairs with luggage. Small room