Hotel in Almaty
5-Star Hotel
Reasons to book
Top-tier experienceA high end property in this area
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Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this hotel
Set in a historic building, this elegant, 5-star hotel in Almaty city center offers an elegant spa, gourmet food, and soundproofed rooms featuring a dressing room and wooden flooring.
Amenities
Business facilities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Laundry services
Sauna
Accessible Parking
Outdoor Cooking
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Toilet with grab rails
Accessible by lift
Key access
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of Almaty
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Sep 2026
Room was a good size
It's aged. No concierge or help of any kind
7 / 10Good·May 2026
Location is good, some nearby shops not too noisy. Staff are nice and accommodating.
Absence of services that are catered for families, such as children pool and kids center. Also toilets are not equipped with water washer. Closet doors made noise and need improvement.
8 / 10Excellent·Feb 2026
Staff was friendly
Everyhing was fine.
6 / 10Average·Jun 2026
Location (10/10): Absolutely brilliant, right in the heart of the upscale Golden Square. The surrounding area is filled with charming boutiques and quaint cafes, and the beautiful, tree-lined paths for pedestrians and electric scooters make exploring the neighborhood a real pleasure.
Service & Honesty: This is where the hotel truly shines. The front desk was incredibly flexible and understanding with billing. They didn't even ask for a penalty had I decided to check out 2–3 days early due to the AC issues (I ultimately stayed only because I couldn't find an acceptable alternative hotel). They were highly apologetic, and their compensatory gesture of a late checkout and a complimentary airport transfer was deeply appreciated.
Housekeeping Integrity: Most importantly, the housekeeping team found and returned my daughter’s expensive diamond earring left in the room after checkout. Commendable honesty.
Rooms & Facilities: The rooms are spacious, and the well-maintained gym, pool, steam, sauna, and excellent masseuse were highlights. The in-room landline phone was also great.
Dining Atmosphere: Breakfast is served in a well-spaced seating area with great tableware, offering a small but decent selection for non-vegetarians.
Peak Summer Rating: 6/10 (Would be a 7/10 in non-peak seasons).
Terrible AC (The Dealbreaker): The air conditioning was beyond terrible and is the primary reason for the lower rating. The room temperature refused to go below 25°C, leaving us sweating on most nights and making the hotel virtually unstayable in peak summer. The mini-fridge also barely cooled.
Accessibility Issues: There is a 25-step climb to the lobby. I had to do a heavy "farmer’s walk" with luggage in both hands for the first 15 steps before a bellman arrived. Management seriously needs an AI monitoring system at the main gate to alert staff the moment new baggage arrives so they can assist immediately.
Room Glitches: While the extensive smart lighting setup is a nice touch, the software is glitchy—we couldn't selectively turn off the blinding spotlights directly above the bedhead. Additionally, the three-layered curtains were a workout to move and didn't cover from sides fully.
Dated Ambience: It has an older, medium-sized boutique feel—do not expect a modern 5-star chain. The grand, airy lobby desperately needs a refresh; the cheap-looking ceramic tile floor gives it a 3-star feel. The restaurants also require urgent renovation.
Poor Vegetarian Dining: Vegetarian options at breakfast are incredibly sparse, making it a no-go for veg travelers. Given that guests from the Indian subcontinent are completely or partly vegetarian, adding a few hot veg options when they are staying over wouldn't cost much but would go a long way in a giving them a good start to the day.
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Top rated by guests
8Excellent
(274 Ratings)
"Great location, close to a street with a number of nice cafes and restaurants. Easy check in process and the room was comfortable
Needs a plug socket near the bed."
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