Grosvenor Hotel

Great location and it did have parking.

Property advertised parking without saying parking incurred additional £12 per day rate. Advertised as having breakfast included on Booking.com. There is none. Staff explained that it’s been bought out by Hilton and is about to be closed for refurb. Staff were not manning reception desk regularly possibly in light of the other. Window to room was open and room was very hot- November 2026. Men gathered outside were all looking at one of their very noisy Porsche Carrerra’s which was running and kicking fumes up into the room. Could tell that the hotel would have been very nice at one time but it is in need of the takeover and upgrade.

Nice bright reception area and helpful receptionist. Nice bright big family room . Comfortable bed and and warm room.

Furniture and some of the fittings needed a bit of tlc but didn't detract from the stay.

When you go on the website it states there is breakfast but that is not the case.They stopped doing breakfast two weeks ago

The shower in the room was broken only cold water

The location was excellent, an easy few minutes walk and you were in the centre. We had booked the suite which was very spacious and had a very large and comfortable bed. Nice sofa and several tables and chairs around the room too.

We had booked to stay in the Suite, and it took us ages to actually find it as there was no room number or name on the door. You had to swipe your key card 3 times to get in so we'd tried twice and assumed it was the wrong room the first time, so we had to ask again where it was. The room and bathroom had no bins, there was only only one coffee cup and wooden stirrer sticks no spoon, no drinking glasses for water either. Fortunately, we had taken our own coffee as it was Nescafe original sachets that we were given. The windows when we arrived are large sash ones and wouldn't lock and as we were on the ground floor we spent some time securing them properly closed as they were easy to slide up or down from both sides. There was a leak on the tap fitting for the bath which I reported and seemed to be fixed when we came back from our day out. My husband noticed the drain cover on the shower tray wasn't on right and so when he went to straighten it found there was no plumbing underneath, so all the water from the shower ran straight into the foundations. We hope the toilet has suitable plumbing! The carpet throughout looked old and worn. There were spare pillows in the wardrobe but they didn't have pillow cases on them. The duvet cover was on inside out. We stayed for 2 nights and our room wasn't turned over during the day, coffee cups not cleaned or replaced, and our bed had not been made. Also, one of the large bath towels had a rip in it. Stratford-Upon-Avon is stunning and very much worth the visit, but we will be staying else where next time!