The Charles Pacific Grove - Artfully Designed Inclusive Inn

We loved the stay. The only comment I have is that the beds were not comfortable. Everything else earns 5 stars

The one staff member who we saw in person was terrific. We never encountered any of the check-in personnel because we had to do so remotely when we arrived late. That was a *very* frustrating experience, which is our only reason for rating the hotel less than excellent. They need to improve that experience for their guests. I doubt guests particularly mind checking in remotely, but we hated our check-in. For the following reasons: we weren't informed that we would need to call a phone number to get into our room, the connection was sketchy with lots of background information, and the person who took the reservation number and credit card number for incidentals didn't seem to speak/understand English well. We arrived at 9:00PM after traffic delays; I have no idea how terrible it might be for other travelers who arrive even later and exhausted from the process. Please fix check-in procedures!!!

Our ground floor room was a little loud but it’s a cute place 2 blocks to shops and restaurants. Breakfast was lovely and fun to see other guests. Very comfortable bed with fragrance free bed sheets 👍👍👍. Hosts here sweet and helpful. They need to open the front and back door at least once a day for a little while to “burp” the house as the air was a little stagnant inside.

What a beautifully decorated and well maintained house. So fun, and comfortable. The afternoon appetizers and cocktails, were great, and breakfast was delicious, both mornings. Highly recommend!!