Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
6 / 10
Perfect location, clean, facilities were also okay except the uncomfortable sofa bed + missed duvet
The location was perfect, we just walked most of the places that we wanted to reach.
The sofa bed was not comfortable and needed to change. Plus, we booked the appartment for our family 4 people including our kids. But they prepared one big and one small duvet which was not enough. I tried to contact them via booking chat, but there were no answer! We stayed there for four nights and couldn't sleep well.
1 / 10
DO NOT STAY HERE
the apartment itself was lovely and in a fantastic central location. Unfortunately, the customer service we experienced was nothing short of appalling, and it had a significant impact on what should have been an enjoyable three-night stay in Madrid.
The problems began before we had even checked in. On the day before our arrival, I messaged to ask whether an early check-in might be possible, as we would be arriving in Madrid early. I received a prompt response explaining that check-in was from 3pm, but that we would be notified if the apartment was ready any earlier. I was also advised that the access codes would be sent at 3pm.
On the morning of our arrival, we received a link requesting guest details, which we completed immediately. The property acknowledged this and thanked us for doing so. At 2:05pm, I messaged again to ask whether the apartment was ready, and was once more promptly told that check-in was at 3pm and that the access codes would be sent then.
However, 3pm came and went, and we had received absolutely nothing. We were left standing outside the apartment with all our luggage, unable to gain access. I messaged at 3:03pm and received no response. I followed up again at 3:20pm, again with no response. At this point, having travelled to a foreign city and having no way of accessing the accommodation we had paid for, I was genuinely beginning to worry that we had been scammed.
After approximately 30 minutes of standing outside, I eventually managed to make contact by phone. The lady I spoke to assured me that the access codes would be sent immediately. Yet another 10 minutes passed with no codes and no communication, so I messaged again and then had to call for a second time.
It was during this second phone call that we were finally informed that the apartment had not actually been cleaned. We were told that we could leave our luggage inside and return once the cleaners had attended.
10 / 10
Location and apartment with excellent
Excellent location. Had a corner apartment with 4 balconies. Kitchen, big TV, excellent aircon. Right beside Plaza Mayor. Loved our stay!
It was all wonderful
7 / 10
The place is located in the city center which means it’s very easy to access to the main attractions in Madrid. Cleanlin
Location is in the city center.
I recommend that the place must be cleaned much better.
Muy limpio y todo como nuevo, en buena zona, parking de pago al lado pero para la zona en la que está es bueno y sabes que si o si hay que aparcar pagando, dotado de todo lo necesario
.
10 / 10Outstanding·Oct 2026
Excellent location. Had a corner apartment with 4 balconies. Kitchen, big TV, excellent aircon. Right beside Plaza Mayor. Loved our stay!
It was all wonderful
8 / 10Excellent·Sep 2026
Konumı ve temizliği
Check in saatinden yarım saat sonra kod gönderdiler
Sadece şampuan koyulmuştu
Banyoda çöp kovası yoktu
Kahve makinesi var ama en azında 3-4 tane kahve kapsülü konulabilirdi
Yastıkları kötüydü
Binanın ana giriş kapısı kapanmıyordu kilidi bozuktu
6 / 10Average·Oct 2026
The location was perfect, we just walked most of the places that we wanted to reach.
The sofa bed was not comfortable and needed to change. Plus, we booked the appartment for our family 4 people including our kids. But they prepared one big and one small duvet which was not enough. I tried to contact them via booking chat, but there were no answer! We stayed there for four nights and couldn't sleep well.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Central Apartments en Plaza Mayor. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Central Apartments en Plaza Mayor pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Central Apartments en Plaza Mayor?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Central Location
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Family friendly
Contactless check-in/out
Cleaning products
Map of Centro
Ratings and reviews
7.9 / 10
Good(113 Ratings)
100% verified reviews
10 / 10Outstanding·Oct 2026
Muy limpio y todo como nuevo, en buena zona, parking de pago al lado pero para la zona en la que está es bueno y sabes que si o si hay que aparcar pagando, dotado de todo lo necesario
.
10 / 10Outstanding·Oct 2026
Excellent location. Had a corner apartment with 4 balconies. Kitchen, big TV, excellent aircon. Right beside Plaza Mayor. Loved our stay!
It was all wonderful
8 / 10Excellent·Sep 2026
Konumı ve temizliği
Check in saatinden yarım saat sonra kod gönderdiler
Sadece şampuan koyulmuştu
Banyoda çöp kovası yoktu
Kahve makinesi var ama en azında 3-4 tane kahve kapsülü konulabilirdi
Yastıkları kötüydü
Binanın ana giriş kapısı kapanmıyordu kilidi bozuktu
6 / 10Average·Oct 2026
The location was perfect, we just walked most of the places that we wanted to reach.
The sofa bed was not comfortable and needed to change. Plus, we booked the appartment for our family 4 people including our kids. But they prepared one big and one small duvet which was not enough. I tried to contact them via booking chat, but there were no answer! We stayed there for four nights and couldn't sleep well.
$$$$
7.9Good
(113 Ratings)
"Excellent location. Had a corner apartment with 4 balconies. Kitchen, big TV, excellent aircon. Right beside Plaza Mayor. Loved our stay!"
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Centro
About this apartment rental
Central Location
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Family friendly
Contactless check-in/out
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Central Apartments en Plaza Mayor. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Central Apartments en Plaza Mayor pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Central Apartments en Plaza Mayor?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
Free WiFi/internet · Air conditioning · Accessible by lift
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