Hotel in West Springfield, MA
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Great price for your budgetOne of the lowest cost properties in the area
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Includes essentials and more
About this hotel
Along with a 24-hour front desk, this smoke-free hotel has express check-out and a TV in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include multilingual staff assistance and a vending machine.
Housekeeping is available on request.
Baldwin Inn & Suites, SureStay Collection by Best Western offers 46 accommodations with hair dryers and irons/ironing boards. Beds feature pillowtop mattresses. 40-inch flat-screen televisions come with cable channels and Netflix. Bathrooms include shower/tub combinations and complimentary toiletries.
The recreational activities listed below are available either on site or nearby; fees may apply.
Housekeeping is available on request.
Baldwin Inn & Suites, SureStay Collection by Best Western offers 46 accommodations with hair dryers and irons/ironing boards. Beds feature pillowtop mattresses. 40-inch flat-screen televisions come with cable channels and Netflix. Bathrooms include shower/tub combinations and complimentary toiletries.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request. Renovation of all guestrooms was completed in May 2025.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Non-smoking
Map of West Springfield, MA
Available Rooms
Ratings and reviews
10 / 10Outstanding·Jul 2026
I was very impressed with how clean the hotel room and property was and it has all the amenities you need ..and the the over night front desk agent was very helpful..I would recommend this place to everyone.
10 / 10Outstanding·Jul 2026
Every staff member we encountered was very friendly. The property itself was clean but no frills. Continental breakfast was more than adequate. Would stay here again.
10 / 10Outstanding·Jul 2026
Was grear
6 / 10Average·Jul 2026
Online images show the renovated rooms, but upon arrival it was clear the actual building had rough edges. We were only in town a couple of nights, so I ignored my initial gut feeling. With further inspection I saw many other flaws including: cracks, chips, and possessions leftover from previous guests. When bringing this up with the staff, they claimed they were completely booked so we couldn’t switch rooms. Not a problem. They said they could remove what we found but when I had asked if they could also (re)change the sheets, they refused. They tried to guarantee that they already were changed but after finding old food in the fridge I felt uncertain that was true.
The hotel served its purpose as a place to sleep for our short visit, but definitely not the most pleasant stay I’ve had.
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7.6Good
(263 Ratings)
"I was very impressed with how clean the hotel room and property was and it has all the amenities you need ..and the the over night front desk agent was very helpful..I would recommend this place to ev..."
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