Comfort Inn & Suites West Springfield

A satisfactory stay, the entire hotel could be renovated, all ammenities are old except the pool.

Convenient location. Mostly clean rooms. They didn't have bed covers, something to think about. Overall quiet place. Stayed with small children. They loved the pool. Plenty of kids swimming but everyone was respectful. For the budget, I would stay here again.

My stay was only for one night, but the staff was amazing and the hotel was immaculate.

I have stayed at several hotels in West Springfield but this was my first stay at this Comfort Inn. I had a fiasco with another hotel cancelling my booking and this entire area was sold out on a Saturday night (Columbus Day weekend) and after rechecking dozens of times through the night, this hotel popped up, it was very expensive, but I booked to get any room I could to not mess up my trip plans. Circumstances impacted price and won't be factored into review. I had room 117, right behind the lobby, and it was a suite with a kitchen, living room with lovely warm fire place, and separate bedroom! It was very comfortable, spacious, and mostly clean, although I found a couple spiders in the bathroom and there was a tile missing by the room entrance. The staff were friendly, I told them about my situation, and he told me how several people called to get a room, but they were sold out, and I certainly got lucky! Staff kept referring to key card rather than answer directly about breakfast or check out times. The room had plenty of lighting and a full size fridge. Water pressure was good, shower had some stains, and bathroom counter could be more spacious. I did not like how breakfast ends at 9am daily, too early especially on weekend, although there was a good selection of items, I liked the omelettes, and left satisfied. I will consider this property again in future when in the area, it is a bit secluded, but was quiet! Older property but maintained relatively well!