Quality Inn West Springfield

Great stay!

In Room 410 the sliding glass door is out of square therefore there is a gap 1-2 inches from top of door to the floor. Highway noise, bugs, heat and humidity is continuously enter the room. When I went out for the day the AC pauses so when I came back my clothes felt damp from humidity buildup. WiFi was not good in my room. Breakfast was better than expected. Staff was great.

Clean, comfortable stay! Within walking distance of two malls. Staff did a good job making the exterior and lobby welcoming and attractive. Some portions of the property are still being updated, but our room on the 4th floor was modern and even had a balcony.

Overall I had a great two day stay at the Quality Inn. I have stayed here over a dozen times when in the area to visit Six Flags, my previous visit was in the spring, and they have made some updates since! I noticed new chairs in the hallways and room, and the exterior of the building was repainted a new color and looks more modern! I had room 421, a 2 queen, which was mostly clean and comfortable. Only issue was the new tan chair by the door looked comfortable, but I did not sit in it, as it had long hairs and sticky residue all over the cushion... Otherwise the room was clean, beds were comfortable with 4 pillows on each bed, lots of towels, and fridge worked great! The lamp between the bed did not work though... At check in, the man with tattoos on his hands wasn't that friendly or welcoming but did honor my request for a higher floor. Later, when returning from dinner next door (Great Japanese restaurant!) I heard him tell a guest she had the entire 5th floor to herself, which was annoying as each night I had neighbors who I could hear easily through the walls... Why not space out guests when there is space? I woke up my first morning to hearing the neighbors talk... Breakfast was fine with a decent variety, I liked the donuts, eggs were decent, as was the sausage. The room was a great value and I will return. It looks like the first floor was restored for guest use again too! Nice to see some changes and hope they continue renovating and updating the property!