Hotel in Hanoi
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Elegant Accommodations
Amenities
Business facilities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Air conditioning
Pool
Non-smoking
Gym
Heating
Bar
Spa
Balcony/Terrace
WiFi/Internet
Laundry services
Family friendly
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Hanoi
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Oct 2026
Staff very friendly and helpful
Nothing
9 / 10Outstanding·Oct 2026
Excellent location.
Extremely friendly and welcoming staff.
Outstanding hospitality – 10/10!
Clean, comfortable rooms.
Overall, very impressed with the service.
Room safe wasn't working. Staff attempted to fix it, but the issue remained unresolved.
No halal breakfast options, with concerns about cross-contamination from ham during food preparation.
Facilities felt slightly dated considering the price paid.
Overall: A lovely stay with exceptional hospitality, but some improvements to the facilities and breakfast options would make it even better.
10 / 10Outstanding·Oct 2026
Outstanding Hotel – The Best Experience of Our Vietnam Trip! ⭐⭐⭐⭐⭐
During our trip through Vietnam, we stayed at more than eight different five-star hotels, and the GM Premium Hotel in Hanoi was by far the best!
The rooms were fantastic, but what truly made the difference was the exceptional service. The staff went above and beyond at every opportunity. They prepared takeaway breakfasts for our friends who had an early flight, proactively offered us the option to shower at the spa before our late departure, and even mailed our postcards after we had already checked out!
From the moment we arrived, they were incredibly attentive and immediately offered assistance via WhatsApp whenever needed.
This is what true five-star hospitality should look like. Genuinely caring, proactive, and incredibly thoughtful service. We felt exceptionally well taken care of and would absolutely stay here again. Highly recommended!
6 / 10Average·Oct 2026
Location was good. Staff were very friendly and helpful and went out of their way to make our stay enjoyable, maybe a bit over the top at times. The hotel is beautiful.
At check in, we were suggested to move to their sister hotel because another guest had a sick child and the hotel wanted to free up rooms for their family to stay. They also suggested we make a donation to this family. We declined both and felt this was possibly a ploy for the hotel to move guests to their less busy sister hotel. We asked for a twin room but the hotel couldn't provide this to us until the second night, at which point we couldn't be bothered moving. The breakfast is very average, some food looked nicer than it was, and parts of it were cold, juice watered down, the best part was the fresh egg station. The pool area is tiny, with only 4 small chairs by the side of the pool. Also, they charged us 612k VND, which is double the price of a private taxi for two people to the airport. We returned to Hanoi after a tour and stayed at another better hotel who only charged us 350k VND for a private taxi to the airport. I wouldn't recommend staying here, this is definitely not the most comfortable hotel I've stayed in. During our stay and again upon checking out, we were pressured multiple times by staff to submit a "9 or 10/10 " review. Definitely not worth that rating.
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Top rated by guests
9.5Outstanding
(1,710 Ratings)
"Staff very friendly and helpful"
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