Ela Beach Hotel

Loved this hotel. Spacious room overlooking the ocean with a balcony. Friendly staff without being too in your way. Nice restaurant. Great location in a safe and secure part of town opposite the beach and close to all you want to see as a visitor.

The pool was closed. Had a sign saying chemicals for cleaning meant you couldn't swim. Disappointing as it was hot and I love swimming.

The hotel is very well located, in one of the safest and best areas of Port Moresby, right by Ela Beach. The restaurant is another positive point. The breakfast is delicious, and the food is generally very good. I initially stayed for five nights in Room 308, and I really enjoyed my stay. The room was comfortable, with a simple but adequate bathroom, TV, small refrigerator, Wi-Fi, a good bed and a large veranda. Everything was fine, and I was happy with the room. I then went to attend the Goroka Festival and returned to the hotel for two more nights. Unfortunately, this is when the problems started. While I was away, the hotel had begun refurbishing all the rooms on the first floor. When I returned, I was given a room at the back of the hotel overlooking the pool. To reach the room, however, I had to walk through the construction area on the first floor, which was full of dust and building materials. I refused to accept the room and was understandably very upset. I asked the receptionist to speak with the manager, and, after discussing the situation, they offered me another room in the newly refurbished part of the hotel. And what a difference! The upgraded room was absolutely perfect — beautiful, comfortable and much better than my original room. ❤️ So, despite the inconvenience caused by the renovation, my stay at Ela Beach Hotel ultimately ended on a very positive note. The staff resolved the problem by upgrading my room, and overall, my stay was satisfactory.

1. Reception and problem-solving: Unfortunately, I felt that the reception staff were not sufficiently trained to deal with guests’ questions and problems efficiently. They were often slow to find solutions, and on several occasions I felt as though I was explaining to them what was happening in Port Moresby, when I would have expected the hotel staff to be informed about important events and practical information in the city. 2. Delays when dealing with problems: Whenever I had an issue that required the hotel’s assistance, I often had to sit in the restaurant and wait for the matter to be resolved. This was frustrating and time-consuming. 3. Luggage storage: The hotel kindly kept my luggage while I was away attending the Goroka Festival. However, when I returned, my luggage was completely covered in white dust and dirt. I was extremely upset, as I had left it in the hotel expecting it to be kept safely and clean. 4. Airport shuttle: I booked the hotel’s airport shuttle for 5:00 am. However, the driver left at approximately 4:50 am with two other guests, without waiting for me. When I arrived at reception at 4:55 am, the shuttle had already left. The receptionist called the driver, but he did not return immediately, and I had to wait for him. This caused me considerable stress, especially because I was travelling to the airport for a flight. Overall, while I enjoyed several aspects of the hotel, these issues made some parts of my stay unnecessarily stressful and could be improved with better communication, staff training and organisation.

The Breakfast was great. The room service was not great towels not changed and rubbish not taken out and finger pointing each other when asked why kit wasn’t cleaned.

Should have apologised let the supervisor know it was great over all except the cleaning off rooms .

Room only, without breakfast.

No pool access. Kitchen too small for an apartment & limited basic facilities. Rooms overlooking the carpark, unpleasant view & noise pollution from the genset & party venue.