Resort in State of Quintana Roo
5-Star Resort
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this resort
Located in Cancún, 9.3 mi from Cancun Underwater Museum, Moon Palace Cancun - All Inclusive features accommodations with free bikes, free private parking, an outdoor swimming pool and a fitness center.
Amenities
Business facilities
Airport transportation available
Shuttle available
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Private beach access
Beach access
Shared living spaces
Garden
Laundry services
Sauna
Beach front
Family friendly
All-inclusive
Ironing facilities
Smoking allowed
Safe
Childcare services
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of State of Quintana Roo
Available Rooms
Ratings and reviews
100% verified reviews7 / 10Good·Sep 2026
Specious
Limited access based on your “level”. Low level “special sales” crowd.
9 / 10Outstanding·Sep 2026
The restaurants and the food were exceptional, the drinks brands were good.
For a family with little kids it was a big complex with relative long distances to go to the pools, playroom, lobby
8 / 10Excellent·Sep 2026
It has all you need for your family within the premises no need to get out Shouting the great service at the new members with Mr Mairicio and Ms Kati and the drivers Manuel and Thomas from the elite all the way till our checking out helping us
See you all again next year
The staff, manager and receptionist at Sunrise, and all the attendants at the stores both Nezuc and The Grand acted like if it was a burden to attend the customers making faces and rolling their eyes not professional and spa at The Grand they all acted like if they had no experience with customers living everyone figuring out what to do next bad experience with them.
6 / 10Average·Jun 2026
The sunrise building is beautiful and the restaurants look very upscale. The food was great for dinner but breakfast was terrible. The bartenders at the swim up bar were absolutely amazing I would go back only for them. Most of the staff we interacted with were nice. I like that they had a gym but get there early if you don’t want to wait for every machine.
The entire place smelt horrible. We couldn’t even open our sliding door to get some fresh air because it smelt awful. The breakfast food was terrible, had absolutely no seasoning on anything at the buffet. The pool was gross, there were green spots floating around the edge of the pool, a couple people threw up in it and it wasn’t cleaned, its been a month since I’ve left moon palace and my hair still stinks from the pool water. The rooms weren’t cleaned properly, there was trash still in the trash can when we arrived and hair products left in the shower.
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Top rated by guests
8.5Excellent
(797 Ratings)
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