Holiday Inn Chicago Nw Crystal Lk Conv Ctr by IHG

Property was continently located and easily accessible from the road. Had a small gym, but good for those of us who need to workout. The breakfast and dinner options were nice. Staff were friendly.

We got two rooms and stayed for three days. The carpet in both was disguising as well as the soft cover around the frame of the beds. One of the two rooms was better cleaned than the other as well as better stocked - they got fresh towels every day and trash emptied while the other did not. Further one of the rooms, the curtains didn’t close all the way and were significantly damaged at the top so it let in about 8 inches of light through the gap the full height of the window which made it feel uncomfortable because, even though on the second floor, the air handler was right outside and there was roof top access. Was changed 201.75 more than I was supposed to have paid through booking, which the hotel shared was the damage deposit, which should be returned, but I’m still waiting for that.

the room was very clean and very nice

the staff member i talked to in the morning was honestly a bit rude

Spacious rooms , very clean with good quality toiletries and a large comfy bed.

Location is great

Our room wasn’t ready. Check in was at 3 and we arrived at 3:15. Front desk said it was ready but the cleaning ladies were still in there and acted confused as to why we were there. We couldn’t connect to WiFi and the front desk was zero help and acted inconvenienced.