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Reviews
1 / 10
Ruined my vacation
Apart from the location there is nothing about this place that’s tolerable. This place should not be allowed to advertise on Booking.com. It was utterly horrible and a fire hazard. There is a fire extinguisher placed randomly in the staircase floor, not even mounted which means the fire hazard is real.
- Each time the tap was turned on in the bathroom and kitchen sink in my room or the neighbors, the motor/ pump goes off loudly. It seems the plumbing is not upto standard. This wakes you up every single time. It is loud.
- There is a washing machine right outside my room (not in a closet or a designated room but just placed on the floor at end of the staircase) which someone operated after midnight one time and the whole floor was vibrating
- The toilet has a nasty brown stain
- The carpet in the room is the same as the hallway and looks diseased- just utterly dirty
- The pillows do not even have any covers
- The internet did not work for even 15 minutes of the 12 days I spent in this wretched place. In a 1st world country and a major city something as basic as the internet should not be an issue but this place has shoddy electrical probably and therefore one must stay away because that’s a fire hazard. The host refuses to acknowledge that there is an issue with the internet saying that the neighbors work from home and never had issues. That’s a blatant lie. Even my emails won’t download. That’s how bad it was.
- There is no elevator so be prepared to carry your luggage up the narrow and steep staircase
These people are crooks and should not be allowed to advertise on Booking.com
1 / 10
Do not book!
The location was convenient for my visit to London, and the photographs and description made the apartment look spacious, comfortable and well equipped. Unfortunately, the reality was very different from what I felt was advertised.
I was extremely disappointed with this stay. I paid around £600 for seven nights, having specifically booked the apartment because it was advertised as having a washing machine and kitchenette and appeared spacious and comfortable in the photographs.
On arrival, there was rubbish outside the main building. Inside, the communal areas were unpleasant, with dirty walls and filthy carpets. Although the fifth-floor area was somewhat better, the apartment itself was incredibly small, cramped and nothing like I had expected from the photographs.
Most importantly, there was no washing machine, despite this being one of the reasons I chose the property. There was barely enough room in the apartment as it was, let alone space for a washing machine. When I contacted the agent, I was told they could send one the following day, but this did not address the wider problems.
The apartment was also unbearably hot and had extremely poor air circulation. I did not feel I could comfortably stay there for seven nights. The bed was uncomfortable and the whole space felt cramped and unsuitable for a week-long stay.
I contacted the agent almost immediately and explained that I could not stay. Despite leaving within only an hour or two of arriving, they refused to offer me any refund whatsoever — not even a partial refund. I also contacted Booking.com, who attempted to negotiate with the property, but this did not result in a refund. I ultimately had to pay for alternative accommodation myself and received only an £8 goodwill credit.
I understand that cancellation policies exist, but given that I raised the issues immediately, did not stay at the property, and an advertised amenity was missing, I felt that refusing even a partial refund was extremely unreasonable. The whole experience was disappointing and costly, and I would not recommend this property.
3 / 10
Decepcionante.
La ubicación
No se parece en nada a la fotografía que muestra en la página al reservarlo. Hay un pitido que se escucha cada minuto y medio, más o menos, a todas horas. La ventana no cierra del todo por la parte de arriba, y entra el frío. Se escucha MUY ALTO la bomba de agua dentro de la habitación, tanto la del mismo apartamento como la de los vecinos. También se debería avisar de que es un último piso sin ascensor.
1 / 10
Séjour annulé par l'hébergeur, sans remboursement du paiement.
L'établissement n'a pas honoré notre réservation payée à la réservation.
3 jours avant la date d'arrivée, l'établissement a annulé la réservation pour cause de "double booking".
Plusieurs jours après la date théorique d'arrivée dans l'établissement, ni l'hébergeur ni BOOKING ne nous ont remboursé le montant payé pour ce séjour annulé par l'hébergeur.
Inadmissible.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Marylebone Urban Residences. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Marylebone Urban Residences pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Marylebone Urban Residences?
We found 6 amenities for this rental. This includes free wifi/internet, non-smoking, heating, wifi/internet, and fire alarm.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of City of Westminster
About this apartment rental
Prime City Center Location
Amenities
Free WiFi/internet
Non-smoking
Heating
WiFi/Internet
Fire alarm
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Marylebone Urban Residences. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Marylebone Urban Residences pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Marylebone Urban Residences?
We found 6 amenities for this rental. This includes free wifi/internet, non-smoking, heating, wifi/internet, and fire alarm.
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