Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning and more
Location
Reviews
1 / 10
Do not book. Misrepresented "luxury" flat The photos are AI generated, we left after one night. We paid £7,53
This was a scam. Fake listing, AI generated photos, this is not luxury. With no working appliances.
-Strong mouldy smell in the basement bedrooms. Our son has asthma and could not sleep there.
-One bathroom did not work at all. The other had no cold water, only scalding hot, and a broken shower.
-No working Wi-Fi.
-Only one small AC units, blowing out hot air and must be connected to a window and windows only open a fee inches.
-Stained carpets, stained sofa and cushions, stained marble with a panel patched up with tape, dirty patio, dirty cutlery, curtains broken and hanging off their tracks.
-No basics provided at all, not even toilet paper or tissues.
-The listing never mentions that the bedrooms are in the basement, down steep stairs. Having an older person with me who is unable to go up and down the steep stairs was horribly inconvenient. The host’s solution was to let my mom sleep on the sofa for 2 weeks on the top floor while there is no shower on that floor.
2 / 10
No functioning air con
The location and decor
I would not recommend this property.
The listing advertised air conditioning and Wi-Fi, both of which were major reasons for booking during a heatwave. Unfortunately, neither was provided as advertised. The “air conditioning” consisted of portable units without exhaust hoses, meaning they simply circulated warm air and made little difference to the temperature. The property became extremely hot and uncomfortable overnight.
The Wi-Fi also did not work for the majority of the stay. The router displayed “No Internet Connection” and, because the property is below ground level, mobile signal was extremely limited, leaving us without any reliable way to access the internet. A different Wi-Fi network was eventually provided via WhatsApp shortly before checkout, which was far too late to be useful.
There were also maintenance issues, including a bathroom where the cold tap was not functioning correctly and another where the underfloor heating appeared to be permanently on, making the heat problem even worse.
Most disappointing is that another guest had already reported the same air conditioning issues in a review before our stay, suggesting the host was aware of the problem but continued advertising the property as having air conditioning.
Communication was slow, and despite raising concerns during the stay, the issues were not resolved in a meaningful way. For the price paid, the accommodation did not match the description provided on the listing.
If air conditioning and reliable Wi-Fi are important to you, I would strongly recommend booking elsewhere.
1 / 10
Scammers
Good location
Scammers, booking.com shows no deposits, after paying booking tells you not to engage or pay outside of the platform however the host bombards you with messages and shows fake proof on why you need to pay Deposit, this is there way of making profit theyll takr your profit they had us waiting outside of the flat for 2 hours forcing deposit of £400 or cant access, paid it as we was tired and then when we checked out a few hours later they said wheres the keys, i waited to see what they was going to use to lie, they said its not in the lockbox but luckily i recorded and took pictures which i then sent to them , they then said thank you and then said 7 days for my deposit which i said ok , 7 days later they then said we owe them extra £70 for later checkout because they couldn’t find the keys because apparently l checked out later. i contacted my bank to chargeback, after a few research i can see they are scammers and profit of false claims to keep deposits allowing to have more profit.
1 / 10
Should've stayed somewhere else for the price
Location
Unfortunately, this stay was very disappointing and not worth the price paid.
I contacted the host in the morning to ask about early check-in as I was already in the area. I was told they would let me know, but I never received any update. When I arrived after the official 4 PM check-in time, the apartment was still actively being cleaned. Even at 6 PM, cleaners were still in the property. I also wasn't contacted to let me know when the apartment was finally ready, so I had to keep checking myself. (They left at like 6:10).
The apartment itself had several issues. The building's central cooling system was not working, and portable AC units had been placed in the apartment instead. However, these units were not properly vented and were blowing hot exhaust air back into the apartment, making them largely ineffective. This was particularly problematic given that my stay coincided with a London heatwave. One bathroom tap only produced hot water, and there were also broken fans left in the apartment. So sleeping was very difficult.
The building itself is nice, but the overall experience fell far below expectations. Between the delayed check-in, poor communication, ineffective cooling during extremely hot weather, and unresolved maintenance issues, I left feeling that the apartment was significantly overpriced for what was delivered.
I also asked for compensation and the host offered to delay checkout by 1 hour.
The ground level of the apartment which included a kitchen, living area and half bath were very nicely furnished and very clean. Everything you need for a short or long stay is right there! The location was excellent for us and within walking distance to pubs, restaurants or the tube. Our host was very responsive, as well.
Upon arrival, we did let our host know that there were multiple cigarette butts and other trash in the outdoor stairwell/patio. Our host was very apologetic and since this area is not completely covered from the outside, this could have been thrown down from the sidewalk above which would be in no way our host's fault. We just wanted to let them know that we did not do it. I would not recommend this apartment for anyone with mobility restrictions as both bedrooms are downstairs. The master bedroom has a very nice bathroom with a shower/tub combo, however, it is about a 2 foot high step up to get into the tub/shower. While the property is listed as having king sized beds in each room, the second bedroom was definitely a queen sized or standard bed. The shower in the second bedroom had some drainage issues which, unfortunately, ended up getting the floors all wet after our friend showered on the first night. We did let our host know and they were going to check into it, however, we were on an all day excursion and they did not have an extra key to enter the property. As evidenced by multiple dehumidifiers within the apartment, we think the property may have some leaking/drainage issues as two in our group were having quite a bit of allergy issues which cleared up once we moved on to our next scheduled rental. We did have to wash the majority of our clothing at our next rental home in Germany as they all had a musty smell from the basement of the apartment 😞
All in all, our stay here was pretty good. It could be a super nice rental if the drainage or "wet" basement issues get fixed 🤞
Parking is not specified as an available amenity at Luxury 2 bed at KensingtonHighStreet. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Luxury 2 bed at KensingtonHighStreet pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Luxury 2 bed at KensingtonHighStreet?
We found 4 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, and wifi/internet.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning and more
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
WiFi/Internet
Map of City of Westminster
Ratings and reviews
3.7 / 10
(8 Ratings)
100% verified reviews
7 / 10Good·May 2026
The ground level of the apartment which included a kitchen, living area and half bath were very nicely furnished and very clean. Everything you need for a short or long stay is right there! The location was excellent for us and within walking distance to pubs, restaurants or the tube. Our host was very responsive, as well.
Upon arrival, we did let our host know that there were multiple cigarette butts and other trash in the outdoor stairwell/patio. Our host was very apologetic and since this area is not completely covered from the outside, this could have been thrown down from the sidewalk above which would be in no way our host's fault. We just wanted to let them know that we did not do it. I would not recommend this apartment for anyone with mobility restrictions as both bedrooms are downstairs. The master bedroom has a very nice bathroom with a shower/tub combo, however, it is about a 2 foot high step up to get into the tub/shower. While the property is listed as having king sized beds in each room, the second bedroom was definitely a queen sized or standard bed. The shower in the second bedroom had some drainage issues which, unfortunately, ended up getting the floors all wet after our friend showered on the first night. We did let our host know and they were going to check into it, however, we were on an all day excursion and they did not have an extra key to enter the property. As evidenced by multiple dehumidifiers within the apartment, we think the property may have some leaking/drainage issues as two in our group were having quite a bit of allergy issues which cleared up once we moved on to our next scheduled rental. We did have to wash the majority of our clothing at our next rental home in Germany as they all had a musty smell from the basement of the apartment 😞
All in all, our stay here was pretty good. It could be a super nice rental if the drainage or "wet" basement issues get fixed 🤞
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning and more
Map of City of Westminster
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
WiFi/Internet
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Luxury 2 bed at KensingtonHighStreet. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Luxury 2 bed at KensingtonHighStreet pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Luxury 2 bed at KensingtonHighStreet?
We found 4 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, and wifi/internet.
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