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Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
Dirty and poorly maintained
Too upset to notice
My family and I recently stayed at this property early October, and we were very disappointed. The advertisement describes the property as “lavish” when it could be more accurately described as “decrepit”. Whilst any reasonable person would expect an older house to have some issues, you would not expect a shattered glass door, faulty locks, kids’ areas covered in thick layers of dust and cobwebs and leaking taps. These are things that can be upkept no matter the age of the house.
Upon arrival we were met with dead grass, an overflowing pool and the backdoor left unlocked (after we attempted to use the provided pin to get in, which was apparently incorrect). Within minutes of walking inside our feet were filthy from the floors and ants covered the interior of the kitchen. All the pots, pans and utensils were dirty with various states of food left on them. Upon further inspection we noticed the aircons were mouldy and covered in dust and the ensuite bathroom had a roughly put together cover over the old tiles (in place of replacement). When paying $1000 a night, you would expect that some of this money would go towards upkeep and repairs, it is evident that is not the case. We also asked for a discount considering the state of the place however that was not considered. We searched for alternative accommodation however given it was peak season we were unable to find anything else suitable. Some of my other family opted to go home instead of staying in the house, which is disappointing when you travel over 8 hours for a holiday.
It is further evident that the cleaning services they have employed do not pay attention to any sort of detail. We contacted the number listed and spoke with someone (not believed to be the owner) and raised our concerns. They advised someone would come and clean the house. The following day cleaners arrived and ensured us that they would clean the entire house, including the floors.
10 / 10
We had a great time and if ever back in the area would definitely book it again!
The space and location and the price
8 / 10
It’s was wonderful, thank you
The house was close to everything, was very clean when first run through.
Unfortunately was no sheets for bunk beds, but was sorted out by using other sheets.
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at Lavish 4BD Waterfront Family Escape!. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
Yes, a swimming pool is available for use at Lavish 4BD Waterfront Family Escape!. Enjoy the water!
Is Lavish 4BD Waterfront Family Escape! pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Lavish 4BD Waterfront Family Escape!?
We found 16 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Mermaid Waters
About this house rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Private beach access
Beach access
Garden
Laundry services
Outdoor Cooking
Family friendly
Fire alarm
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at Lavish 4BD Waterfront Family Escape!. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
Yes, a swimming pool is available for use at Lavish 4BD Waterfront Family Escape!. Enjoy the water!
Is Lavish 4BD Waterfront Family Escape! pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Lavish 4BD Waterfront Family Escape!?
We found 16 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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