Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
Terrible Experience. Listing advertised X, but actually Y. Horrible customer service.
Nothing
We had a terrible experience at this booking because of several ridiculous reasons.
First, the address on the listing was completely wrong, forcing us to walk over 20 minutes extra with over 5 bags of luggages and young children.
The listing also advertised luggage storage and 24 hrs front desk, which were the reasons we chose this property. However, shortly before check-in, the host privately messaged us suggesting that we use third-party luggage storage services such as Radical Storage, Stasher, or Bounce instead. These services are not located in the apartment building and require additional payment. This is clearly not the luggage storage advertised in the listing and there is NO 24 hrs front desk at all because this is a private property.
Right upon walking in, we found that there was no AC which was also different from what was listed in the property description and only one singular fan for the entire apartment. The cleanliness of the apartment was totally unacceptable. Before our arrival, we specifically asked the host to confirm that the apartment would be cleaned. The host assured that there were professional cleaners that will clean it properly and they will always make sure the apartment is cleaned and prepared before we check in . Unfortunately, the apartment was clearly not cleaned to an acceptable standard. We found visible mold on the bathtub floor, dust covering the bed frame, crumbs and hair everywhere, dirt scattered throughout the apartment, and a heavy buildup of dust and mold in the gap between the kitchen appliance and the countertop. We tried texting and calling the property host then but it kept going to voicemail with no response. I spoke with the hotel building's front desk, and they said this apartment is private property and not under their management, so there's nothing they can do.
I've took photos, but I haven't figured out how to upload them yet. Once I do, I'll send them.
STAY AWAY FROM THIS PROPERTY.
8 / 10
Location wise you can’t go wrong !
Location was excellent close to shops underground and eateries
No air conditioning
8 / 10
Stay was comfortable and location was good
That there was a washing machine
This comment refers to the building the apartment is in. The corridors to apartments could be refurbished very tired looking and one of the elevators in the main lobby was out of service so you had to wait many times for the only elevator in main lobby which was the closer location to the apartment. You could have taken elevators at back of building but a further walk to the apartment we were in. The apartment we stayed in was good and comfortable. The responses from the owners were timely. The location was great I would definitely stay here again.
10 / 10
A perfect holiday stay!
We had such a wonderful stay at this flat.
The apartment is beautifully maintained, fully equipped with everything you need and located in a fantastic central area that made exploring the city incredibly easy. Everything was spotless, comfortable, and thoughtfully prepared, which made us feel at home from the moment we arrived.
We stayed as a family and truly had an amazing time. The space was perfect for our needs and the location couldn’t have been better, with so many great places nearby.
Fabio was incredibly kind, attentive, and genuinely caring, always making sure we were comfortable and enjoying our stay.
We would absolutely love to come back and would highly recommend this place to anyone visiting the area. Definitely a stay we won’t forget!
Pues lo que más nos ha gustado ha sido la ubicación y lo bien que hemos dormido. Para cinco está genial. Nos ha gustado mucho que la ducha tenga filtro, las toallas estaban muy limpias y eran suaves.
Igual más amenities o dos llaves porsi ocurre cualquier cosa.
8 / 10Excellent·Jul 2026
Location was excellent close to shops underground and eateries
No air conditioning
8 / 10Excellent·Mar 2026
That there was a washing machine
This comment refers to the building the apartment is in. The corridors to apartments could be refurbished very tired looking and one of the elevators in the main lobby was out of service so you had to wait many times for the only elevator in main lobby which was the closer location to the apartment. You could have taken elevators at back of building but a further walk to the apartment we were in. The apartment we stayed in was good and comfortable. The responses from the owners were timely. The location was great I would definitely stay here again.
10 / 10Outstanding·Mar 2026
We had such a wonderful stay at this flat.
The apartment is beautifully maintained, fully equipped with everything you need and located in a fantastic central area that made exploring the city incredibly easy. Everything was spotless, comfortable, and thoughtfully prepared, which made us feel at home from the moment we arrived.
We stayed as a family and truly had an amazing time. The space was perfect for our needs and the location couldn’t have been better, with so many great places nearby.
Fabio was incredibly kind, attentive, and genuinely caring, always making sure we were comfortable and enjoying our stay.
We would absolutely love to come back and would highly recommend this place to anyone visiting the area. Definitely a stay we won’t forget!
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at The Kensington Luxe Residence - Elite Location. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is The Kensington Luxe Residence - Elite Location pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Kensington Luxe Residence - Elite Location?
We found 12 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
"We had such a wonderful stay at this flat.
The apartment is beautifully maintained, fully equipped with everything you need and located in a fantastic central area that made exploring the city incre..."
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Prime City Center Location
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Hot tub/Jacuzzi
Laundry services
Ironing facilities
Accessible by lift
Contactless check-in/out
Fire alarm
Cleaning products
Map of City of Westminster
Ratings and reviews
7.1 / 10
Good(11 Ratings)
100% verified reviews
9 / 10Outstanding·Oct 2026
Pues lo que más nos ha gustado ha sido la ubicación y lo bien que hemos dormido. Para cinco está genial. Nos ha gustado mucho que la ducha tenga filtro, las toallas estaban muy limpias y eran suaves.
Igual más amenities o dos llaves porsi ocurre cualquier cosa.
8 / 10Excellent·Jul 2026
Location was excellent close to shops underground and eateries
No air conditioning
8 / 10Excellent·Mar 2026
That there was a washing machine
This comment refers to the building the apartment is in. The corridors to apartments could be refurbished very tired looking and one of the elevators in the main lobby was out of service so you had to wait many times for the only elevator in main lobby which was the closer location to the apartment. You could have taken elevators at back of building but a further walk to the apartment we were in. The apartment we stayed in was good and comfortable. The responses from the owners were timely. The location was great I would definitely stay here again.
10 / 10Outstanding·Mar 2026
We had such a wonderful stay at this flat.
The apartment is beautifully maintained, fully equipped with everything you need and located in a fantastic central area that made exploring the city incredibly easy. Everything was spotless, comfortable, and thoughtfully prepared, which made us feel at home from the moment we arrived.
We stayed as a family and truly had an amazing time. The space was perfect for our needs and the location couldn’t have been better, with so many great places nearby.
Fabio was incredibly kind, attentive, and genuinely caring, always making sure we were comfortable and enjoying our stay.
We would absolutely love to come back and would highly recommend this place to anyone visiting the area. Definitely a stay we won’t forget!
All good!!!
$$$$
7.1Good
(11 Ratings)
"We had such a wonderful stay at this flat.
The apartment is beautifully maintained, fully equipped with everything you need and located in a fantastic central area that made exploring the city incre..."
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of City of Westminster
About this apartment rental
Prime City Center Location
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Hot tub/Jacuzzi
Laundry services
Ironing facilities
Accessible by lift
Contactless check-in/out
Fire alarm
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at The Kensington Luxe Residence - Elite Location. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is The Kensington Luxe Residence - Elite Location pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Kensington Luxe Residence - Elite Location?
We found 12 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
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