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Includes essentialsFree WiFi/internet and more
Location
Reviews
1 / 10
AVOID THIS PROPERTY - Health hazard, severe safety issues, and refusal to refund.
Absolutely NOTHING to like.
AVOID THIS PROPERTY – Health hazard, severe safety issues, and refusal to refund
I booked Flat 22 for 6 nights based on its 7.8 rating, but my experience was a nightmare. Upon arrival, the reality was entirely different from the listing: the building entrance smelled strongly of urine and was located right next to an exposed, overflowing rubbish tip. The narrow staircase with 8 flights of stairs (and no escalator) leading up to the apartment was covered with litter and recently dried-out spillage stains of what looked to be coffee and beer, including discarded beer bottles,
Inside, the apartment was heavily cluttered, smelled of foul odours, and featured stained walls, rotting doors, and unwashed bedding. The bedsheets were toussled and stained, the floors were dirty and there was a pile of stained bath towels and dishcloth in the washer.
Worse, the shower mixer was broken, outputting dangerously extreme hot or cold water with no in-between temperature. The scalding water exacerbated a medical condition on my hands, leaving me physically debilitated and forcing me to check out after just one night to find alternative lodging at my own cost.
To make matters worse, the host has completely ghosted both me and Booking.com regarding a refund for the 4 unused nights. Booking.com customer service has been trying to contact them for one month with zero response.
Given the health hazards, physical injury caused, and total lack of operator accountability, this property is entirely unfit for habitation. I am awaiting a full refund for the unfulfilled portion of my stay.
1 / 10
No Check-In Details Provided, Reservation Had to Be Canceled
We booked this property for 4 nights, but the host never provided check-in details despite repeated calls and messages. We arrived at the provided address in the evening with luggage and could not locate or access the property. Ultimately led to cancellation of the reservation and we were forced to search for an alternative place to stay late at night. Very stressful experience.
I do not have anything positive to say about this property.
The property was tricky to find. Once we located the correct building, we had to climb 4 difficult flights of stairs with our heavy luggage, a detail not disclosed in the listing. We were already uncomfortable because the area appeared to be run-down & unsafe. Once we entered the apartment, we were shocked to discover that it had not been cleaned from the previous guests. The rooms were cramped with too much furniture, the bedding was tousled & there was a pile of soiled towels in the bathtub. The pictures misrepresented the actual size of the rooms, along with the additional furniture added after the pictures were taken. We were not in the apartment for more than 5 minutes before we decided to drag our suitcases back down the 4 flights of stairs & find other accommodations for our time in London.
Communication with the property manager was ineffective. In fact, we continued to receive automated messages about our check-in & stay, even though we communicated clearly that we would not be staying at the property. Our specific messages about the place not being clean were never addressed & we remain wholly unsatisfied with everything associated with this listing.
7 / 10
Lovely flat but 4th floor
The rooms were lovely clean decorated, the kitchen well equipped, washing machine dryer cooker microwave. Clean and plenty of plates glasses plates etc. Plenty of hot water.
TV's in both main rooms I watched Roku because I couldnt remember my password to other streaming sites
The flat was impeccable but I have limited mobility and the fact that the flat is on the fourth floor made access very difficult a warning there are 4 flights to climb might be helpful especiailly if you've luggage
Also the walls are very thin so you get noise from all around
Also no hospitality, coffe, tea, milk, though do do towels and toilet roll.
I needed milk for my coffee but couldnt bear the trip up and down the stairs
Appartement bien équipé et bien placé. Très calme. L’hôte est réactif et agréable 😊
9 / 10Outstanding·Jul 2026
Excel.lent ubicació, molt a prop del Tower Bridge i a 30 minuts aproximadament caminant del Big Ben. Bona comunicació amb autobusos. Llits confortables i pis ben equipat amb tot el necessari a disposició.
Potser l'accés al pis és el que ha costat més. Hi ha 4 pisos d'escales. Recomanaria el pis per la qualitat preu que té a tothom però sabent que hi ha aquests 4 pisos d'escales.
7 / 10Good·Jun 2026
The rooms were lovely clean decorated, the kitchen well equipped, washing machine dryer cooker microwave. Clean and plenty of plates glasses plates etc. Plenty of hot water.
TV's in both main rooms I watched Roku because I couldnt remember my password to other streaming sites
The flat was impeccable but I have limited mobility and the fact that the flat is on the fourth floor made access very difficult a warning there are 4 flights to climb might be helpful especiailly if you've luggage
Also the walls are very thin so you get noise from all around
Also no hospitality, coffe, tea, milk, though do do towels and toilet roll.
I needed milk for my coffee but couldnt bear the trip up and down the stairs
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
About this apartment rental
Central London Location
Amenities
Free WiFi/internet
Non-smoking
WiFi/Internet
Map of London Borough of Southwark
Ratings and reviews
6.9 / 10
Average(18 Ratings)
100% verified reviews
10 / 10Outstanding·Oct 2026
Appartement bien équipé et bien placé. Très calme. L’hôte est réactif et agréable 😊
9 / 10Outstanding·Jul 2026
Excel.lent ubicació, molt a prop del Tower Bridge i a 30 minuts aproximadament caminant del Big Ben. Bona comunicació amb autobusos. Llits confortables i pis ben equipat amb tot el necessari a disposició.
Potser l'accés al pis és el que ha costat més. Hi ha 4 pisos d'escales. Recomanaria el pis per la qualitat preu que té a tothom però sabent que hi ha aquests 4 pisos d'escales.
7 / 10Good·Jun 2026
The rooms were lovely clean decorated, the kitchen well equipped, washing machine dryer cooker microwave. Clean and plenty of plates glasses plates etc. Plenty of hot water.
TV's in both main rooms I watched Roku because I couldnt remember my password to other streaming sites
The flat was impeccable but I have limited mobility and the fact that the flat is on the fourth floor made access very difficult a warning there are 4 flights to climb might be helpful especiailly if you've luggage
Also the walls are very thin so you get noise from all around
Also no hospitality, coffe, tea, milk, though do do towels and toilet roll.
I needed milk for my coffee but couldnt bear the trip up and down the stairs
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