Guests love it hereGuests give this property a top rating
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
10 / 10
A very special stay, with very attentive and thoughtful staff.
Such a beautifully designed and special villa. We loved staying here, mostly because we love the indoor/outdoor living. It’s only a 4min scooter to the main strip, super clean, and has awesome amenities including the spa and gym. The most impressive and appreciated aspect was the customer service, they anticipated our needs and were proactive in meeting them, we didn’t have to plan ahead or ask for anything because they were always one step ahead. Thank you so much for having us, we would recommend Cocoon Reserve to all our family and friends.
We were nervous about the vegan dining as we both enjoy dairy and meat, but the food was very delicious and we happily ate at restaurant every day.
10 / 10
Beautiful place to stay
Great location, friendly and attentive staff, unique and comfortable villas, great views. Nothing possible to complain about.
Would love a few more local dishes on the menu.
5 / 10
Hotel not quite there yet
Cocoon Reserve is a very pretty hotel, just outside of Kuta Lombok. We stayed there for two nights. The architecture of the buildings and rooms, which are almost entirely made out of bamboo, is gorgeous and they aim for a health and nature focused lifestyle vibe, which fits with the look. With the right development and management, it has a lot of potential as a high-end destination.
However, several significant issues seriously affected our stay, and at their price point, we were quite disappointed. In particular:
We were warned beforehand about the “soft opening” and some construction work (the latter only after booking), but this was not fully accurate. A large part of the hotel is unbuilt or under construction, there is no access road and half the amenities are not yet built. The warnings on the booking platforms and website should be much clearer that this is a hotel still under construction and a project far from finished.
While the architecture is beautiful, there were a few basic errors in our room (the signature leaf villa): lights that did not work, doors that did not close properly, a safe that was not bolted down. Most bafflingly is that basic privacy is lacking: there is a glass door looking into the bedroom without curtains and from the outside walkway, there is a direct view into the bathroom area.
Most disturbingly, for a hotel that is on the very high end of the price range for Lombok, the service level is quite poor. There is a large number of staff simply lounging around, and the staff on duty is not as helpful as expected from a 5-star hotel. The hotel is not within walking distance from the town (which is not clearly advertised) and the hotel is not helpful in arranging transportation. Unless discussed at least a day in advance, the one hotel car is unavailable. And staff is of very limited use when arranging alternative transportation: there are no bikes or scooters available, taxis take ages to arrive and charge ridiculous rates. (With the exception of the night manager who was in fact helpful).
While none of this is necessarily out of the ordinary for a starting hotel, and the intentions definitely do seem the right ones, the execution at this stage is simply not what it should be.
8 / 10
It’s like living in a real life tree house.
The room felt like we were in a real life luxury tree house.
Half the hotel is still being constructed so a little bummed we weren’t able to use sauna and ice bath.
Man fühlt sich sowohl sehr willkommen als auch gut wirklich gut aufgehoben. Tolles Personal tolle Unterkunft und sehr gute Lage.
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10 / 10Outstanding·Oct 2026
Such a beautifully designed and special villa. We loved staying here, mostly because we love the indoor/outdoor living. It’s only a 4min scooter to the main strip, super clean, and has awesome amenities including the spa and gym. The most impressive and appreciated aspect was the customer service, they anticipated our needs and were proactive in meeting them, we didn’t have to plan ahead or ask for anything because they were always one step ahead. Thank you so much for having us, we would recommend Cocoon Reserve to all our family and friends.
We were nervous about the vegan dining as we both enjoy dairy and meat, but the food was very delicious and we happily ate at restaurant every day.
9 / 10Outstanding·Oct 2026
Las instalaciones están fantásticas y el resort es precioso. El desayuno bastante rico.
A nuestra llegada nos indicaron que no nos recomendaban dejar nada fuera de la habitación ya que los monos que merodeaban la zona podían llevarse nuestras pertenencias. Seguimos sus indicaciones y durante una de las limpiezas, el personal de limpieza olvidó cerrar nuestra puerta y al llegar por la noche nos encontramos la puerta completamente abierta con nuestras cosas tiradas por el suelo, mordidas por los monos, con la consiguiente pérdida de varios medicamentos y productos de maquillaje, además de estar la habitación llena de residuos que se comieron y tiraron encima de nuestra cama y excrementos varios por toda la habitación.
La respuesta por parte del personal no fue acorde con un alojamiento de este calibre ya que únicamente pidieron disculpas por lo ocurrido.
6 / 10Average·Oct 2026
L’architecture des chambres
Malgré la période de soft opening bien soulignée, le rapport qualité prix de cet hôtel n’est simplement pas bon. L’emplacement promet d’être au cœur d’une jungle, mais vous êtes proches de la route avec les bruits qui vont avec (les chambres ne sont pas isolées). Le petit déjeuner est plutôt bon, mais très peu copieux. Le restaurant est petit et mal exposé. Les chambres sont à l’ombre l’après-midi. Pas de service additionnel (scooter, vélo, navette) et les produits dans les chambres (salle de bain) sont classiques. Impossible d’avoir un massage à deux en même temps.
Pour moitié moins, nous avons eu des hôtels avec des prestations et services bien plus qualitatifs.
Does this property follow enhanced cleaning procedures?
Yes, this villa has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this villa?
Parking is not specified as an available amenity at Cocoon Reserve. For more information, we encourage you to contact the property about where to park.
Is there a pool at this villa?
We didn’t find pool listed as an amenity for this villa. It may be worth double checking if a pool is important for your stay.
Is Cocoon Reserve pet friendly?
Unfortunately, this villa is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Cocoon Reserve?
We found 15 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, gym, and bar.
"Such a beautifully designed and special villa. We loved staying here, mostly because we love the indoor/outdoor living. It’s only a 4min scooter to the main strip, super clean, and has awesome ameniti..."
Guests love it hereGuests give this property a top rating
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this villa rental
Elegant Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Gym
Bar
Balcony/Terrace
WiFi/Internet
Garden
Sauna
Smoking allowed
Safe
Key access
Housekeeping available
Fire extinguisher
Cleaning products
Map of Pujut
Ratings and reviews
9.1 / 10
Outstanding(55 Ratings)
100% verified reviews
10 / 10Outstanding·Oct 2026
Man fühlt sich sowohl sehr willkommen als auch gut wirklich gut aufgehoben. Tolles Personal tolle Unterkunft und sehr gute Lage.
-
10 / 10Outstanding·Oct 2026
Such a beautifully designed and special villa. We loved staying here, mostly because we love the indoor/outdoor living. It’s only a 4min scooter to the main strip, super clean, and has awesome amenities including the spa and gym. The most impressive and appreciated aspect was the customer service, they anticipated our needs and were proactive in meeting them, we didn’t have to plan ahead or ask for anything because they were always one step ahead. Thank you so much for having us, we would recommend Cocoon Reserve to all our family and friends.
We were nervous about the vegan dining as we both enjoy dairy and meat, but the food was very delicious and we happily ate at restaurant every day.
9 / 10Outstanding·Oct 2026
Las instalaciones están fantásticas y el resort es precioso. El desayuno bastante rico.
A nuestra llegada nos indicaron que no nos recomendaban dejar nada fuera de la habitación ya que los monos que merodeaban la zona podían llevarse nuestras pertenencias. Seguimos sus indicaciones y durante una de las limpiezas, el personal de limpieza olvidó cerrar nuestra puerta y al llegar por la noche nos encontramos la puerta completamente abierta con nuestras cosas tiradas por el suelo, mordidas por los monos, con la consiguiente pérdida de varios medicamentos y productos de maquillaje, además de estar la habitación llena de residuos que se comieron y tiraron encima de nuestra cama y excrementos varios por toda la habitación.
La respuesta por parte del personal no fue acorde con un alojamiento de este calibre ya que únicamente pidieron disculpas por lo ocurrido.
6 / 10Average·Oct 2026
L’architecture des chambres
Malgré la période de soft opening bien soulignée, le rapport qualité prix de cet hôtel n’est simplement pas bon. L’emplacement promet d’être au cœur d’une jungle, mais vous êtes proches de la route avec les bruits qui vont avec (les chambres ne sont pas isolées). Le petit déjeuner est plutôt bon, mais très peu copieux. Le restaurant est petit et mal exposé. Les chambres sont à l’ombre l’après-midi. Pas de service additionnel (scooter, vélo, navette) et les produits dans les chambres (salle de bain) sont classiques. Impossible d’avoir un massage à deux en même temps.
Pour moitié moins, nous avons eu des hôtels avec des prestations et services bien plus qualitatifs.
$$$$
Top rated by guests
9.1Outstanding
(55 Ratings)
"Such a beautifully designed and special villa. We loved staying here, mostly because we love the indoor/outdoor living. It’s only a 4min scooter to the main strip, super clean, and has awesome ameniti..."
Guests love it hereGuests give this property a top rating
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Pujut
About this villa rental
Elegant Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Gym
Bar
Balcony/Terrace
WiFi/Internet
Garden
Sauna
Smoking allowed
Safe
Key access
Housekeeping available
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this villa has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this villa?
Parking is not specified as an available amenity at Cocoon Reserve. For more information, we encourage you to contact the property about where to park.
Is there a pool at this villa?
We didn’t find pool listed as an amenity for this villa. It may be worth double checking if a pool is important for your stay.
Is Cocoon Reserve pet friendly?
Unfortunately, this villa is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Cocoon Reserve?
We found 15 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, gym, and bar.
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