Iconic Portobello Rd Flat by Notting Hill Bookshop
5.7 / 10
(4 Ratings)
$$$$
Apartment in City of Westminster
4 guests · 1 bedroom · 1 bath
Reasons to book
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
Location
Reviews
1 / 10
A disappointing experience due to the unexpected security deposit, delayed refund and disputed £100 deduction
My experience was disappointing, particularly regarding the £500 security deposit.
I was not aware of the £500 deposit before making my booking. I was informed about it after the reservation had been made, when the booking was non-refundable.
After checking out, I waited for the deposit to be returned. The property had told me it would be returned within 10–12 business days, but the refund was delayed and I incurred £8.01 in credit-card interest.
The property subsequently informed me that it would retain £100 because of a noise incident involving the television. In its own explanation, the property stated that the noise stopped after the first warning and was not significantly disruptive. I disputed the deduction and asked for clarification of the charge and the terms that applied to my booking.
The property has since refunded £400, but I continue to dispute the remaining £100.
I would encourage future guests to check the security deposit arrangements and all additional charges carefully before booking.
3 / 10
For the price, skip it and get yourself a cute hotel in the area.
The furniture was as described.
Before the stay:
The deposit (ad was since updated): No mention of £500 safety deposit on the advertisement. Once booked, you are notified that you must pay the deposit before check-in instructions will be sent to you. As the booking is nonrefundable, you have very few options to deal with this surprise. My entire stay was only £500 so I had to pay double up front which is non-standard vs a hotel.
During the stay:
Amenities: I arrived late after a long day of travel and the property had no toilet paper and no soap. Due to the time, no shops were open which made the first night very uncomfortable. When I raised this to the property, they simply said they would reimburse me the money to buy my own toilet paper and soap which ignores the inconvenience, given the price point of the property.
The property also confirmed prior to arrival that a washing machine was available to use but this was also broken.
The advertisement also specified air conditioning which was not available. When I raised this, the property appeared to update the advertisement to correct this and said this was not something offered.
After the stay:
It took the property nearly 3 weeks to refund the £500. If you put this on a credit card, like I did, you pay nearly a month’s worth of interest on this amount. Again, versus a standard hotel, this amount would be refunded right away once it was confirmed that nothing was broken or stolen - check that would need to be completed prior to the next guest checking in, in any case.
Parking is not specified as an available amenity at Iconic Portobello Rd Flat by Notting Hill Bookshop. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Iconic Portobello Rd Flat by Notting Hill Bookshop pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Iconic Portobello Rd Flat by Notting Hill Bookshop?
We found 5 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, wifi/internet, and fire alarm.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
Map of City of Westminster
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
WiFi/Internet
Fire alarm
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Iconic Portobello Rd Flat by Notting Hill Bookshop. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Iconic Portobello Rd Flat by Notting Hill Bookshop pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Iconic Portobello Rd Flat by Notting Hill Bookshop?
We found 5 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, wifi/internet, and fire alarm.
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