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Location
Reviews
1 / 10
Refused accommodation, then falsely accused me of being a no-show
I booked this property for one adult and five children. On the day of arrival, while travelling to the property, I called to confirm arrival and was told directly by the host that the property could not accommodate us due to no hot water and no heating. I was instructed to cancel the booking.
Because this involved children and last-minute travel, I had to urgently find alternative accommodation. I would not have booked elsewhere if this property had been available or safe to stay in.
After this, the host denied refusing the stay, accused me of lying, and falsely told Booking.com that they were “waiting for me” and that I was a no-show. This is completely untrue, I was told not to come and that I could not stay.
This situation caused significant stress and put my children at risk of being left without accommodation. The lack of accountability and the contradictory information provided to Booking.com is extremely concerning.
I would strongly advise families, especially those travelling with children, to exercise extreme caution when booking this property.
The way this situation was handled shows a complete lack of responsibility. Refusing accommodation and then denying it happened is unacceptable. I would not trust this host to provide reliable or safe accommodation.
10 / 10
Great experience overall. Would stay here again. Definately recommend.
New and clean property. Friendly staff.
1 / 10
This was one of the most stressful and disappointing experiences I have ever had with a Booking.com property, and I stro
PLEASE AVOID.
This was one of the most stressful and disappointing experiences I have ever had with a Booking.com property, and I strongly advise others to avoid this listing.
I booked and paid for an apartment on Barking Road specifically because of its location. After payment, I was contacted and told I would need to travel to Tower Hamlets to collect the keys, something that was never disclosed at the time of booking. I was then informed that the original property I booked was not available, and that I would have to stay in Tower Hamlets instead.
This is clear false advertising. Changing the property and location after payment is completely unacceptable.
The situation became even worse when I tried to contact the hosts in the evening (around 7–8pm). I called multiple times, but one phone was switched off and the other did not connect, leaving me stranded and extremely distressed with no proper communication or support.
When I eventually managed to collect the keys after running around, I was then told that I would only be provided one bed in a shared accommodation, with shared facilities. This was never stated in the listing. The advertisement implied a private apartment, not a shared space. On top of this, the property had a strong unpleasant smell and was not suitable to stay in.
I did not stay at the property. The host initially agreed to accept the cancellation, but has since gone back and forth and is now denying what happened.
I have used Booking.com for many years and have never experienced anything like this. This property is misleading, disorganised, and dishonest, and should not be allowed on the platform.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Heavenly Home Stay in London Near City Airport. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Heavenly Home Stay in London Near City Airport pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Heavenly Home Stay in London Near City Airport?
We found 16 amenities for this rental. This includes free wifi/internet, non-smoking, heating, bar, and balcony/terrace.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of London
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Non-smoking
Heating
Bar
Balcony/Terrace
WiFi/Internet
Fireplace
Family friendly
Smoking allowed
Accessible by lift
Key access
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Heavenly Home Stay in London Near City Airport. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Heavenly Home Stay in London Near City Airport pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Heavenly Home Stay in London Near City Airport?
We found 16 amenities for this rental. This includes free wifi/internet, non-smoking, heating, bar, and balcony/terrace.
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