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Location
Reviews
10 / 10
Exceptional host
The host is exceptional. She went out of her way to make sure we get our much needed assistance. The house was spotlessly clean and smelled fresh, fresh linen and towels. There’s a great potential to improve outdoor but it’s work in progress, but the house itself is 10/10.
Nothing
10 / 10
Home
The owner check on us on a regular basis to make sure we are fine.
Will go there again.
1 / 10
Worst experience of my life
Nothing they are scammers and booking is helping them to steal money
I would strongly advise against booking this property under any circumstances.
From the moment we arrived, it was clear that the property is not maintained to even the most basic standards of safety, hygiene, or privacy. The exterior was hazardous, with an exposed, dirty pond that poses a serious risk to children, broken steps with large holes, and piles of construction rubble at the entrance. Inside, there were multiple safety concerns including broken glass fixtures, exposed electrical wiring, and an uncovered DB board — all extremely dangerous, especially for families traveling with children.
The cleanliness and condition of the amenities were unacceptable. A filthy, rusted gas BBQ was stored inside the living area, which we had to move ourselves, only to be told shortly after arrival that there was no gas to use it anyway. The bathrooms were poorly finished with raw, unpainted wood doors and loose or missing handles. Toiletries provided were unsafe — including a bottle labeled “body wash” with handwritten text and no ingredient information, which is a serious health concern, particularly for children with sensitive skin.
Privacy was completely nonexistent. There were people living on the property who continuously walked past the windows, stared inside, and created constant noise, including a crying baby. At one point, a man was washing clothes in a bathtub directly outside a bedroom window, just a couple of feet away.
Due to these conditions, we felt unsafe and uncomfortable and chose not to stay — across three separate bookings. Despite this, the property has refused to issue any refund. Even more disappointing is that Booking.com has not provided any meaningful assistance. My calls and emails have largely gone unanswered, and no real effort has been made to resolve this situation.
This experience has been extremely frustrating and stressful.
1 / 10
The worst place I have ever seen and book it is an outrage that booking.com even allow a place like this on their site
Nothing I didn’t stay at the property as I had previously booked it and due to the place being so bad I did not stay there again yet the property and booking will not hive me my money back even though they were contacted way ahead of the time and there is another booking coming up soon at the same property that they will jot give money back for they just fake the images of the property and when you get there it is unlivable and steal your money
Unfortunately, the property was far below acceptable standards and posed serious concerns in terms of safety, health, and privacy for my family.
The following issues were encountered:
1. Unsafe Exterior Conditions
The outside area was poorly maintained and hazardous. There was a large, dirty fish pond or water hole that posed a serious risk for children. Additionally, the steps had a significant hole that could easily cause injury, and there was a large pile of unfinished construction bricks at the entrance (photos attached).
2. Broken Glass Fixtures
At the entrance, there were broken glass light fixtures. My 5-year-old child touched one, which rolled off and could have caused serious injury.
3. Unsanitary and Unsafe BBQ Equipment
A gas BBQ was stored inside the living room. We had to move it ourselves outside, and it was extremely dirty—leaving my hands black with grime. Upon opening it, the grill was severely rusted, posing a health risk. Additionally, within 10 minutes of arrival, we were informed by the housekeeper that there was no gas available for the BBQ (chat attached).
4. Damaged Outdoor Furniture
The seating area on the stoop consisted of a wooden bench combined with broken seating pieces, making it unusable and unsafe (photos attached).
5. Electrical Safety Hazards
The DB board was exposed without a cover, with visible wiring hanging from the ceiling. This is a major safety concern, especially with children present, and does not comply with South African Certificate of Compliance (COC) regulations.
6. Poor Bathroom Conditions
The bathroom doors were made of unpainted pressed wood, with poorly installed or missing handles (photos attached), reflecting a lack of basic maintenance and hygiene standards.
7. Unlabeled Toiletries
A bottle labeled “Body Wash” with a handwritten label was provided, with no indication of its contents or ingredients (photo attached). With five children, including one with eczema, this presents a significant health risk.
...
The host is exceptional. She went out of her way to make sure we get our much needed assistance. The house was spotlessly clean and smelled fresh, fresh linen and towels. There’s a great potential to improve outdoor but it’s work in progress, but the house itself is 10/10.
Nothing
10 / 10Outstanding·Apr 2026
The owner check on us on a regular basis to make sure we are fine.
Will go there again.
10 / 10Outstanding·Apr 2026
Well besides this property being big enough for my family when we are in Pretoria ,This is our home away from home !!!!
Oh did l mention that the owner and caretaker are some of the sweetest people in Gauteng ?
The property was perfect , I couldn’t ask for more , well I hope you put more work in the gardening , but it’s work in progress l fully understand 🏆
9 / 10Outstanding·Mar 2026
Good security,
Not far from mall
Comfy
Good place for a marathon enthusiast
Invest in electric fence maybe.
Place Plot Number by the front gate, side number is hidden by trees.
Does this property follow enhanced cleaning procedures?
Yes, this villa has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this villa?
Parking is not specified as an available amenity at Jacaranda Escape. For more information, we encourage you to contact the property about where to park.
Is there a pool at this villa?
We didn’t find pool listed as an amenity for this villa. It may be worth double checking if a pool is important for your stay.
Is Jacaranda Escape pet friendly?
Unfortunately, this villa is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Jacaranda Escape?
We found 8 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, wifi/internet, and garden.
"The host is exceptional. She went out of her way to make sure we get our much needed assistance. The house was spotlessly clean and smelled fresh, fresh linen and towels. There’s a great potential t..."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this villa rental
Elegant Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
WiFi/Internet
Garden
Family friendly
Housekeeping available
Cleaning products
Map of Pretoria
Ratings and reviews
7.4 / 10
Good(16 Ratings)
100% verified reviews
10 / 10Outstanding·Apr 2026
The host is exceptional. She went out of her way to make sure we get our much needed assistance. The house was spotlessly clean and smelled fresh, fresh linen and towels. There’s a great potential to improve outdoor but it’s work in progress, but the house itself is 10/10.
Nothing
10 / 10Outstanding·Apr 2026
The owner check on us on a regular basis to make sure we are fine.
Will go there again.
10 / 10Outstanding·Apr 2026
Well besides this property being big enough for my family when we are in Pretoria ,This is our home away from home !!!!
Oh did l mention that the owner and caretaker are some of the sweetest people in Gauteng ?
The property was perfect , I couldn’t ask for more , well I hope you put more work in the gardening , but it’s work in progress l fully understand 🏆
9 / 10Outstanding·Mar 2026
Good security,
Not far from mall
Comfy
Good place for a marathon enthusiast
Invest in electric fence maybe.
Place Plot Number by the front gate, side number is hidden by trees.
$$$$
7.4Good
(16 Ratings)
"The host is exceptional. She went out of her way to make sure we get our much needed assistance. The house was spotlessly clean and smelled fresh, fresh linen and towels. There’s a great potential t..."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Pretoria
About this villa rental
Elegant Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
WiFi/Internet
Garden
Family friendly
Housekeeping available
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this villa has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this villa?
Parking is not specified as an available amenity at Jacaranda Escape. For more information, we encourage you to contact the property about where to park.
Is there a pool at this villa?
We didn’t find pool listed as an amenity for this villa. It may be worth double checking if a pool is important for your stay.
Is Jacaranda Escape pet friendly?
Unfortunately, this villa is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Jacaranda Escape?
We found 8 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, wifi/internet, and garden.
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