Crystal Hotel, Nanjing Road Pedestrian Street, The Bund, Shanghai

Location top! Very nice staff and friendly

Nothing

Localização privilegiada perto do metrô e da pedestrian street. simpatia dos funcionários

Good location close to train station and The Bund. 3 big commercial washer and dryers free to use. Great breakfast. We could also see the lights of The Bund from our room.

This hotel is utterly disappointing. There are two positives: it's only a couple of minutes away from Nanjing Road Pedestrian Street and East Nanjing Road metro station, and it's pleasantly designed. But that's pretty much where the good ends.

We were offered early check-in at 11:30 for an additional ¥280, which is already quite pricey, but were told we'd also get a better room. That turned out to be a lie, as we got exactly the room we had booked – a Superior Queen, with the same size and specifications as listed on Booking.com. Our room wasn't serviced for two days, and we eventually had to ask for it. Even then, we only got a fresh set of towels. No new toilet paper, no fresh sheets, and no actual cleaning. Their explanation was that our "Do Not Disturb" sign was on, which was simply not true. Despite the large size of the rooms, there's almost no space for clothes. You get five hangers, and that's it. No shelves, drawers, or even hooks. The bathroom has two hooks, one awkwardly positioned above the toilet paper next to the toilet, and the other inside the shower. There are no outside-facing windows in the rooms. All the windows overlook the indoor breakfast restaurant, so good luck if you want to sleep past 7 in the morning. The breakfast is below average. It does the job, but it's mostly low-quality, simple food – a couple of stir-fries, some fruit, dumplings, sausages, fried eggs, and a small noodle station. There are also mini doughnuts and a few small desserts. The coffee from the machine was probably the worst we've had anywhere in Asia. There's a lighting system in the rooms where you can choose between settings like "Work" and "Atmosphere", but no option to turn on just a small nightlight or the bathroom light. So if one of you needs to use the toilet during the night, four lights come on. Not exactly practical. There's also only one lift for the entire hotel and no staircase available to guests. Just getting out of the hotel can take up to 10 minutes. Overall, for this price, I'm pretty sure there are much better options in the area. The location is great and the hotel looks nice, but that's about it.