Hotel in Shanghai
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Xinyu Hotel is in the central business district of Huangpu, a 2-minute walk from Yu Garden and a 5-minute walk from Yu Garden metro station. It features modern accommodations with a spa, free parking and free in-room internet.
Amenities
Business facilities
Free Parking
Air conditioning
Non-smoking
Gym
Balcony/Terrace
WiFi/Internet
Laundry services
Family friendly
Accessible by lift
Key card access
Fire alarm
Cleaning products
Map of Shanghai
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Oct 2026
Location was excellent.
Room size excellent
Staff friendly.
Laundry facilities.
Yolanda on reception was particularly helpful during our stay
A little tired in parts.
Elevators - not enough and too small
8 / 10Excellent·Oct 2026
Everything was wonderful, a great stay marred by very offhand reception staff.
We arrived at 8pm and were told our room was not ready and would take a further 1-2 hours, we had booked our room 3 months , promised a fruit platter , which never arrived.The receptionist booking us in for breakfast was so uninterested, just a small good morning or nihow and a smile would have been lovely, cleaning staff lady was wonderful, big smile each morning. Suggest you train her for reception.Otherwise great stay, good food. .Very clean, would stay again🙂
9 / 10Outstanding·Sep 2026
We stayed in the king suite and we had exceptional panoramic views of The Bund! Loved it!
The AC could have been cooler in our room, it felt too warm even though we put it down to the lowest temperature
6 / 10Average·Aug 2026
The location is the strongest reason to book here. It puts you within easy reach of the Bund and the surrounding riverside area, so you can walk out of the door and be in the heart of the city with no transport planning. For anyone visiting Shanghai for the first time, this alone makes the stay convenient.
Communication was the main issue: very few staff members speak English, which made even simple requests slow and hard to resolve.
Housekeeping: our room had still not been serviced at 5pm. We had to call reception to request it, then waited in the lobby and asked to be notified once the room was ready. Nobody came to tell us.
Booking handling: on arrival I realised I had booked for one guest instead of two (my mistake) and asked to update the reservation and pay for the second breakfast. Reception confirmed the update, but the next morning we were stopped at breakfast because their system still showed a single guest. We had to go back to reception and lose more time sorting out something that had already been settled.
Lifts: the hotel spreads over several floors, with reception and the breakfast room on the 7th. Two (I am afraid) very slow lifts are not enough for the number of guests, especially in high season. Expect waits.
The bones of a good hotel are here, and the location is genuinely excellent. But the service processes, front desk follow-through and language capability definetly need to be improved.
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Top rated by guests
8.5Excellent
(256 Ratings)
"The location is perfect and the staff very helpful. I arrived very early and they were able to check me in early so I could rest after a long flight! Very comfortable rooms - very good size. Great ..."
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