Hotel in Orlando, FL
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this hotel
Comfortable Accommodations
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Bar
Balcony/Terrace
WiFi/Internet
Family friendly
Safe
Accessible by lift
Key access
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of Orlando, FL
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Nov 2026
Amazing and helpful staff. Called early as we arrived much earlier than check in time and they provided an early check and late check out. Super helpful and the kids enjoyed the poolside activities
Nothing
8 / 10Excellent·Oct 2026
Great location and tons of space.
Third party bus transport was hard to figure out day 1, specifically on return from Epic Universe. Little help from their customer support and nobody at Universal seemed to know the resort or bus company by name. We received incorrect information which made us miss our returning bus transport (latest pickup is 8:30) by minutes; forcing us to pay for a Lyft ride as our party of five (3 small kids)were left stranded there as no more buses sent out. Day 2 it took almost 1 hour to return back to the property vs 15mins in Lyft due to the need of serval bus stops to other properties.
8 / 10Excellent·Sep 2026
Great attractions for families with young children
I have absolutely no cell phone reception and the wi fi was sometimes spotty
5 / 10·Jun 2026
The apartments are Beautiful and very clean. The kitchen has everything you need. (Our ice maker didnt work though) we just bought our own ice... The Waterpark is Beautiful also. The resort is in the perfect area! We had planned for us to visit this place yearly, but after our experience this time, I dont know!! They swept us off of our feet the first stay!!!
This was my second time visiting Villatel. My first stay was the Best Experience ever. My second visit was not so good. They didn't charge an additional fee for parking the first visit. The second visit they charged me $186 for parking (This was a surprise) Our air went out in our unit, the air conditioner was leaking water very badly. The guy came and patched it up the best he could I guess, but it didn't work. He vacuum up the water that was there when he arrived. It started cooling off, but that didn't last long. The pan filled back up amd it was very uncomfortable again(Hotttt!!!) I always book with Booking.com never ever had any issues until this time. We had an issue with that when we aerived the first day. I was told I had to pay in full when I arrived.(The manager straightened that out the first day, but who wants to deal with that after traveling for almost 5hrs to get there)They told me that booking didn't charge me enough and that I would have to pay an additional amount of money, because I didn't pay enough through booking. (Mind blowing). We added an additional night stay before the air went out of course!!!! We went down to the office and paid for the additional day in person. Overnight my husband's account was charged an additional $509!!!! (He went down to the office first thing that morning, he was told he had to wait on the manager) we waited, never heard back. We went back down there together this time. We spoke to another person(who was very nice) but he said that he would like to review it first and that he would give us a call. Within 15 mins he found us at the Waterpark and told us that everything was taken care of and that the charge of $509 had been removed! (He was so caring!) I wish he was there when we had issues with thw air, because you can tell he is all about customer service...
We got up very early the next morning and left. It was so hot in our unit!!!!
$$$$
Top rated by guests
9.2Outstanding
(199 Ratings)
"Amazing and helpful staff. Called early as we arrived much earlier than check in time and they provided an early check and late check out. Super helpful and the kids enjoyed the poolside activities"
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