Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Location
Reviews
1 / 10
Terrible experience with bed bugs
Close to everything
Bed bugs and unacceptable customer service. Avoid this property and Urban Stay.
We found adult bed bugs, eggs, and baby bed bugs, which suggests the infestation had been there for some time. We have photos and videos documenting what we saw. Urban Stay claimed they had never heard about a bed bug problem at the property and that no previous guests had reported one.
Bites appeared after our very first night. We called and escalated the issue, but no one got back to us over the weekend. We were left suffering and unable to sleep until Monday, when they finally sent an exterminator. They then claimed the problem had been resolved, yet that very same night, we saw numerous bed bugs throughout the property.
We left the following day. To make matters worse, on our departure day, they gave us just two hours’ notice to vacate while I was out on business. I had to rush back, pack all our belongings, and move in the middle of the day.
Despite the infestation and sleepless nights, they still charged us for the nights we spent there suffering. I agreed to pay for the first night and requested a full refund for the remainder of the stay, but they refused.
Booking.com was also unable to help us resolve the situation or secure the refund we requested. In our experience, booking through them did not provide the support or protection we expected when something went seriously wrong.
This was a deeply distressing experience, made worse by poor communication, treatment that failed to resolve the infestation, and the way our departure and refund request were handled. I strongly advise against booking this property or staying with Urban Stay.
8 / 10
Good
Great lication
Very spacious and clean.
Had issues with the door lock on two separate days.
The maitance came out but also said they have had issues with the lock.
Did not have a vie.
Was expecting a view.
Was on ground floor. No windows
10 / 10
Clean, great facilities and amazing location
Very clean, great facilities and an amazing location. Property was very accommodating letting me stay a little longer for a later check out last minute and extremely helpful even after the stay. Couldn’t fault the stay at all definitely recommend this stay!
Nothing
7 / 10
Overall stay was fair. For location price was fair. However the bed/blankets were uncomfortable.
Good location. Clean and nice aprtment. Close to bus stations
The bed and blankets were terrible. Uncomfortable and small for 2 people
great localization, near the Tower Bridge and great manager of the building 😀
welcomed us last minute
8 / 10Excellent·Jun 2026
Great lication
Very spacious and clean.
Had issues with the door lock on two separate days.
The maitance came out but also said they have had issues with the lock.
Did not have a vie.
Was expecting a view.
Was on ground floor. No windows
10 / 10Outstanding·May 2026
Very clean, great facilities and an amazing location. Property was very accommodating letting me stay a little longer for a later check out last minute and extremely helpful even after the stay. Couldn’t fault the stay at all definitely recommend this stay!
Nothing
7 / 10Good·Apr 2026
La ubicación, muy céntrica.
La decoración, el equipamiento, la limpieza y la atención de James.
Es a pie de calle y la habitación, y el salón y cocina está en piso-1. Sólo había 1 ventana en una habitación en toda la casa y no se podía abrir.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Large Duplex Flat at London Bridge. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Large Duplex Flat at London Bridge pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Large Duplex Flat at London Bridge?
We found 10 amenities for this rental. This includes free wifi/internet, non-smoking, pets allowed, heating, and wifi/internet.
"Very clean, great facilities and an amazing location. Property was very accommodating letting me stay a little longer for a later check out last minute and extremely helpful even after the stay. Could..."
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Non-smoking
Pets allowed
Heating
WiFi/Internet
Accessible by lift
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of London Borough of Southwark
Ratings and reviews
8.6 / 10
Excellent(13 Ratings)
100% verified reviews
9 / 10Outstanding·Jul 2026
great localization, near the Tower Bridge and great manager of the building 😀
welcomed us last minute
8 / 10Excellent·Jun 2026
Great lication
Very spacious and clean.
Had issues with the door lock on two separate days.
The maitance came out but also said they have had issues with the lock.
Did not have a vie.
Was expecting a view.
Was on ground floor. No windows
10 / 10Outstanding·May 2026
Very clean, great facilities and an amazing location. Property was very accommodating letting me stay a little longer for a later check out last minute and extremely helpful even after the stay. Couldn’t fault the stay at all definitely recommend this stay!
Nothing
7 / 10Good·Apr 2026
La ubicación, muy céntrica.
La decoración, el equipamiento, la limpieza y la atención de James.
Es a pie de calle y la habitación, y el salón y cocina está en piso-1. Sólo había 1 ventana en una habitación en toda la casa y no se podía abrir.
$$$$
Top rated by guests
8.6Excellent
(13 Ratings)
"Very clean, great facilities and an amazing location. Property was very accommodating letting me stay a little longer for a later check out last minute and extremely helpful even after the stay. Could..."
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Map of London Borough of Southwark
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Non-smoking
Pets allowed
Heating
WiFi/Internet
Accessible by lift
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Large Duplex Flat at London Bridge. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Large Duplex Flat at London Bridge pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Large Duplex Flat at London Bridge?
We found 10 amenities for this rental. This includes free wifi/internet, non-smoking, pets allowed, heating, and wifi/internet.
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