Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
1 / 10
Criminal host Fatima Mohamed - AVOID AT ALL COSTS
- Ample bedrooms and beds
- Easy to find
Do NOT stay here under any circumstances. The host (Fatima Mohamed) is a scammer and a thief, who has been reported to the Police and Manchester City Council. Other reviews have highlighted this.
Fresh Nests (the company name she operates under) ask for a £250 deposit, which is already abnormal. They then make deductions. Here are some of the methods they used to steal a total of £205:
• The cleaner arrived at 10:00 as we were about to load-out our suitcases. Instead of entering, she immediately vanished, then made false claims that she could not enter, as well as claiming that we had asked to stay until 11:00. It was impossible to find her, as she had disappeared around the street corner. (£80 for a replacement cleaner and £50 for late checkout — neither of which were necessary.)
• We moved a single bed away from the wall because one of the guests did not want to knock their head on the sloped attic ceiling. He forgot to push it back 30 cm towards the wall. They charged £75, claiming another person was required to push this lightweight single bed back. Clearly a lie.
Legal action has been taken against Fresh Nests Ltd and hopefully they will receive a ban from Booking.com for fraud and misconduct.
Do not believe any claims they make in their response to this review. I am an honest person who has travelled widely - both for business and leisure.
______________
NB:
• The property was also filthy and poorly maintained. Here are some photos.
My pillow was covered in hairs, and the whole house smelled of damp and drains.
• They never contact by phone. A normal and rational host would have called if there were any issues, of which there were none in any case
• I had to chase them up for check-in instructions
10 / 10
Amazing stay.
Very spacious nice bedrooms.
Location slightly
1 / 10
Overall, this was a very bad experience for me. Based on my experience, I would not recommend this property to others. T
First of all, the staff do not respond to messages in a timely manner. You can make a booking through Booking.com, but after the booking is confirmed, it can be very difficult to get a response from the staff. If you have booked urgently and need assistance, this lack of communication can cause a lot of stress and may result in wasted money.
Secondly, the customer service was not good. When I needed something, my messages were not answered on time, and calls were often not picked up.
Most importantly, I had a serious issue with the security deposit. They asked me to pay a security deposit, which I paid as requested. However, after I completed my stay and left the property, I had difficulty getting my security deposit back. Instead of returning it promptly, they kept making excuses and asking for additional things. I felt that I was being treated unfairly and that there was an attempt to keep my money.
Nothing at all. I am genius level 3 so book lots and lots of properties with Booking.com and I have never complained so this needs to be taken seriously.
Awful! Do not book! They kept the 250 deposit as said more guests stayed than booked ( not true) and we had undeclared dogs even though it said pet friendly. It was filthy! Long black hairs in the beds and showers, dirty marks in fridge and false fingernails on the floor. Despite all this, they refuse any refund or return of deposit. Absolute crooks with no care for service and only interested in making money. We arrived in the evening, property didn't respond until next morning so we had to clean it ourselves. They did send a cleaner the next morning but it was too late. The cleaner also refused to move our belongings to clean. We didn't stay the second night as it was still dirty with the false nail still on the floor and they had only cleaned the fridge. Their customer service was appalling and they came up with excuse after excuse taking no accountability and blaming us. Not one apology and then had the cheek to hold our deposit. We have issued a formal complaint with Booking.com who dont seem to be getting much luck either. If you look on the listing, it says it is a slightly different property to the usual as run by a firm not a hotel which is why I think booking.com are struggling. On the listing it says air con. There is none only 1 fan in 1 room so really hot. Avoid like the plague! We are still trying to claim.money back. In the end have lost £749 for a one night stay in dirty beds. There are definitely better properties to choose, we wish we had.
Plenty of room and value for money.
Easy access to local shops for milk etc.
Management quick to respond bring extra bedding.
Great size for our party of 13
Fast return of deposit.
Great seating area in garden as the weather was so hot.
All rooms good size.
Broken cupboard shelves, shabby finishes throughout, miss matched kitchen wear!!!
Taking turns to eat not enough plates, cups or glasses, for the size of our group.
Only 1 fire alarm in top landing near loft stairs, didn't see any throughout the house, only noticed as burnt the toast in kitchen!!! would have thought health and safety would want one nearer the kitchen!!! if the kitchen and dining room doors had been closed I would not have known the toast was burning...
Very smelly mop, no floor cleaning product incase of spills..
Iron and ironing board totally unusable even after cleaning the iron plate that was burnt and scratchy... needs replacing or take your own.
We had a wedding on Saturday.
Sadly the brides father trying to get ready very disappointed turing up in creased clothing giving his daughter away as most of our party did... wish I had taken my own iron..all small items that could have been rectified if we had notice prior to getting ready I'm sure, but was enough for our short stay and for the size of our party 11
Room in loft very low I'm 5ft 2in and could stand ..watch out for headspace if taller...stairs very small and steep to loft area too.
Lounge sofa definitely not a bed just a L shape soft that could be used as a single not double or able to pull out. Lucky 2 members of our party did not make it. All in all this house did the job for the size of our party and cost.
8 / 10Excellent·Mar 2026
Casa molto spaziosa con molte camere la posizione era buona vicino ad una fermata dell'autobus dove ti poteva portare in centro in 10-15 minuti
All'arrivo il primo giorno abbiamo avuto un problema con la caldaia che non partiva e la casa era molto fredda visto che era pieno inverno però il problema è stato prontamente risolto con l'arrivo di un gestore
5 / 10·Aug 2025
spacious and facilities
the location and the smell
it has a wet dog smell. Needs to be aired and detoll washed!
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at The Victorian Charm Retreat. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is The Victorian Charm Retreat pet friendly?
Yes! This house is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at The Victorian Charm Retreat?
We found 12 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this house rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Heating
WiFi/Internet
Garden
Outdoor Cooking
Family friendly
Fire extinguisher
Cleaning products
Map of Manchester
Ratings and reviews
7.2 / 10
Good(45 Ratings)
100% verified reviews
10 / 10Outstanding·Oct 2026
Very spacious nice bedrooms.
Location slightly
8 / 10Excellent·May 2026
Plenty of room and value for money.
Easy access to local shops for milk etc.
Management quick to respond bring extra bedding.
Great size for our party of 13
Fast return of deposit.
Great seating area in garden as the weather was so hot.
All rooms good size.
Broken cupboard shelves, shabby finishes throughout, miss matched kitchen wear!!!
Taking turns to eat not enough plates, cups or glasses, for the size of our group.
Only 1 fire alarm in top landing near loft stairs, didn't see any throughout the house, only noticed as burnt the toast in kitchen!!! would have thought health and safety would want one nearer the kitchen!!! if the kitchen and dining room doors had been closed I would not have known the toast was burning...
Very smelly mop, no floor cleaning product incase of spills..
Iron and ironing board totally unusable even after cleaning the iron plate that was burnt and scratchy... needs replacing or take your own.
We had a wedding on Saturday.
Sadly the brides father trying to get ready very disappointed turing up in creased clothing giving his daughter away as most of our party did... wish I had taken my own iron..all small items that could have been rectified if we had notice prior to getting ready I'm sure, but was enough for our short stay and for the size of our party 11
Room in loft very low I'm 5ft 2in and could stand ..watch out for headspace if taller...stairs very small and steep to loft area too.
Lounge sofa definitely not a bed just a L shape soft that could be used as a single not double or able to pull out. Lucky 2 members of our party did not make it. All in all this house did the job for the size of our party and cost.
8 / 10Excellent·Mar 2026
Casa molto spaziosa con molte camere la posizione era buona vicino ad una fermata dell'autobus dove ti poteva portare in centro in 10-15 minuti
All'arrivo il primo giorno abbiamo avuto un problema con la caldaia che non partiva e la casa era molto fredda visto che era pieno inverno però il problema è stato prontamente risolto con l'arrivo di un gestore
5 / 10·Aug 2025
spacious and facilities
the location and the smell
it has a wet dog smell. Needs to be aired and detoll washed!
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Manchester
About this house rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Heating
WiFi/Internet
Garden
Outdoor Cooking
Family friendly
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at The Victorian Charm Retreat. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is The Victorian Charm Retreat pet friendly?
Yes! This house is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at The Victorian Charm Retreat?
We found 12 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
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