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FIRST CLASS 1BR Heart of Tranquility

8.9 / 10

Excellent(46 Ratings)

$$$$

Apartment in Dubai

4 guests · 1 bedroom · 1 bath

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Location

city location on map

Reviews

1 / 10

Misleading advertising, heavy construction dust, and unacceptable service for £232.76 per night.

We booked this apartment based on the photos shown on Booking.com, which clearly displayed a direct view of Burj Khalifa from the room. Upon arrival, we discovered that our room was facing the opposite side of the building and had no such view. When we raised this issue with the staff, we were told that the photos were taken from the pool area and are used only for advertising purposes. This is misleading and creates false expectations for guests when choosing the property. Furthermore, there is major construction work taking place immediately next to the balcony. The level of construction dust was unacceptable. When we briefly opened the balcony door for fresh air, a significant amount of dust entered the room. My mother has respiratory problems, and the dust caused her breathing difficulties, creating a serious health concern. We also washed clothes and left them to dry on the balcony, but due to the heavy construction dust, all the clothes became dirty again. In addition, the bathroom sink was not functioning properly. The water did not drain and remained in the sink for a long time, which is clearly a maintenance issue that should have been resolved before guests’ arrival. Before our arrival, I called the property to inform them that our flight would arrive earlier than the 3:00 PM check-in time. I politely asked whether it would be possible to leave one small hand suitcase at the reception or somewhere on the premises and then return at 3:00 PM for check-in. The request was refused. We were told that due to the “contract” this was not possible. Instead, they offered to arrange a paid taxi service from the airport, suggesting that the taxi driver could keep our luggage and bring it back later at check-in time. It felt unreasonable and unnecessary, especially since we only had one small carry-on bag. For comparison, the next day we stayed at another luxury apartment in a nearby building. When I called them with the same request, they immediately agreed to st

I am submitting this as a formal complaint regarding my stay booked through Booking.com. The apartment did not match the advertised photos, including the claimed view of the Burj Khalifa. There was heavy construction directly next to the balcony, causing large amounts of dust to enter the room, which created breathing difficulties for my mother. The bathroom sink was also not draining properly. For £232.76 per night, this standard is unacceptable. After I posted my honest review, a staff member began contacting me repeatedly via WhatsApp and phone calls, pressuring me to delete the review. I was told he would lose his job and rating. Instead of addressing the problems professionally, they attempted to emotionally pressure me. They offered 400 AED, then 500 AED, if I deleted my review. Later, they offered a free night in another “luxury apartment,” sending only a screenshot but no proper confirmation. The information provided was inconsistent, and the booking details changed. Because of this dishonest communication, I no longer felt safe or comfortable proceeding with their offer and informed them that I would not check in. For nine days after checkout, they continued messaging me daily, asking me to remove my review. At no point did they properly acknowledge or take responsibility for the original problems. Instead, they tried to blame the apartment owner and avoid responsibility. I have full evidence of all WhatsApp messages, calls, screenshots, and emails. Due to misleading advertising, health concerns, maintenance issues, and repeated pressure to delete my honest review, I am formally requesting a full refund of the amount paid. This behavior is not acceptable for a property operating through Booking.com.

10 / 10

Good

Location

Could have been cleaned better

10 / 10

Excellent apartment in Dubai downtown

Kind attention on reception despite I arrived at 4 a.m. Excellent location near Burf Khalifa and Dubai mall. Apartment clean and comfortable. A family of 4 had a good time using the premises, including the swimming pool with awesome wiew of the Bur Khalifa

Probably the construction activities being performed in front, but I understand this doesn't depend on the rental company

10 / 10

Everything was perfect !

A Truly First-Class Experience! Staying at FIRST CLASS 1BR Heart of Tranquility in Dubai was nothing short of exceptional! From the moment we arrived, everything was absolutely perfect. The apartment itself is clean, beautifully furnished, and equipped with everything needed for a comfortable and luxurious stay. The hosting was outstanding; the team made sure every detail was taken care of, ensuring we felt welcomed and well-supported throughout our visit. The check-in process was smooth and seamless, and we were warmly greeted upon arrival, setting the perfect tone for our stay. The location is fantastic and situated in the heart of Dubai, yet living up to its name with its serene and peaceful ambiance. It's the ideal spot for those looking to relax while still being close to all the major attractions. I highly recommend FIRST CLASS 1BR Heart of Tranquility to anyone visiting Dubai. This place truly stands out for its exceptional hospitality and flawless comfort. We can't wait to return! Thank you for an unforgettable experience!

Nothing, everything was perfect !

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FIRST CLASS 1BR Heart of Tranquility

Top rated by guests

FIRST CLASS 1BR Heart of Tranquility Apartment in Dubai

FIRST CLASS 1BR Heart of Tranquility Apartment in Dubai

FIRST CLASS 1BR Heart of Tranquility Apartment in Dubai

FIRST CLASS 1BR Heart of Tranquility Apartment in Dubai

FIRST CLASS 1BR Heart of Tranquility Apartment in Dubai

8.9Excellent

(46 Ratings)

"Location"

Verified guest

Don't miss out! Price and availability may change

8.9 / 10

Excellent(46 Ratings)

Apartment in Dubai

4 guests · 1 bedroom · 1 bath

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this apartment rental

Prime Location

Amenities

Free WiFi/internet

Free Parking

Air conditioning

Pool

Non-smoking

WiFi/Internet

Accessible by lift

Map of Dubai

city location on map

Ratings and reviews

8.9 / 10

Excellent(46 Ratings)

100% verified reviews

10 / 10Outstanding·Feb 2026

Nadherny vyhlad z bazena priamo na burj khalifu. Neviem si predstavit lepsie miesto za taku cenu. Boli sme tu uz druhykrat a isto sa este vratime.

10 / 10Outstanding·Feb 2026

Location

Could have been cleaned better

10 / 10Outstanding·Feb 2026

Belligenhed og komfort. Vores vært Mohsin har virkelig gjort alt for at vi fik et godt ophold. Tak til Mohsin☺️🙏🏻

10 / 10Outstanding·Jan 2026

كل شي كان رائع وأخص بالشكر الاخ Mohsin كان متعاون معنا ويحثنا على طلب المساعدة في اي وقت

لا شي

$$$$

FAQs

Is parking included with this apartment?

Parking is not specified as an available amenity at FIRST CLASS 1BR Heart of Tranquility. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment?

Yes, a swimming pool is available for use at FIRST CLASS 1BR Heart of Tranquility. Enjoy the water!

Is FIRST CLASS 1BR Heart of Tranquility pet friendly?

Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at FIRST CLASS 1BR Heart of Tranquility?

We found 7 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.

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