Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Location
Reviews
7 / 10
Hermoso departamento, terriblemente mal gestionado
El departamento es impecable, enorme y súper cómodo. Todo estaba en excelentes condiciones y los ambientes son muy amplios. La ubicación es inmejorable, ideal para moverse caminando y tener todo cerca. Además, el edificio cuenta con ascensor, lo cual suma muchísimo.
El departamento en sí es excelente, pero lamentablemente la forma en que está gestionado deja bastante que desear.
Para empezar, es muy incómodo tener que retirar las llaves en otro lugar, a unas dos cuadras del departamento, especialmente si llegás con mucho equipaje, como fue nuestro caso.
La gestión además es extremadamente poco flexible. Pedí ingresar solamente 30 minutos antes del horario establecido y no me lo permitieron. Entregan UN SOLO JUEGO DE LLAVES, algo realmente poco práctico si viajás en familia o en un grupo grande, ya que obliga a estar coordinando permanentemente quién entra y sale. Solicité un segundo juego y tampoco accedieron a proporcionarlo.
Pero, sin dudas, el peor punto fue la falta de aire acondicionado. El departamento únicamente cuenta con dos ventiladores pequeños y completamente insuficientes para el tamaño del lugar. Durante nuestra estadía hizo mucho calor en Londres y se me hizo realmente difícil dormir. Para peor, cuando llegamos la calefacción estaba encendida, por lo que el departamento era literalmente un horno.
Expliqué que estoy embarazada y pedí si podían proporcionarnos ventiladores adicionales para poder dormir más cómodamente. La respuesta fue que debía pagar un cargo extra por ellos, algo que me pareció muy poco considerado dadas las circunstancias y el nivel del alojamiento.
Es una lástima porque el departamento es impecable, enorme, muy cómodo y tiene una ubicación inmejorable, pero la poca flexibilidad y predisposición de quienes lo gestionan afectó considerablemente nuestra experiencia.
9 / 10
Overall good choice.
The location is excellent! Right next to the tube, restaurants, and shopping. It's a very quiet building, but the nearby area is loud at night. Didn't bother us. Sainsbury right around the corner. Key pick up and return was seamless.
It was so hot inside when we arrived. We plugged in all four fans (which were quite dusty) and opened all the windows. This helped a lot. The lights in the bathroom flickered, and the lights in front of the mirrored closets went out on the second day, but it wasn't too much of an issue. There is only one nightstand in the primary bedroom (suggest getting a second on the other side).
5 / 10
Flat ok - rubbish deposit policy.
Property is well located and pretty well equipped, however the kitchen could do with a few more basics and essentials like tea towels.
So the biggest complaint here is that there is a 800 euro deposit. The company is going to say that it’s advertised in the booking conditions, but unless you read all the fine detail, you’re not going to see it. And why in Euros ? The flat is in London UK where the currency is GBP. So you have to pay bank foreign exchange fees twice - when you make the deposit and when you get the money back. We have stayed in loads of places in London and never paid a deposit like this. It’s not as though the flat is full of expensive furniture etc. And to top it all, the deposit isn’t refunded on time (14 days) - still haven’t got my money back!!! And why wait 14 days, the property is cleaned and inspected the day of check out - so refund people’s money then. It’s seems like a rip off for the agency to hold a lot of money for 14 days. Shame it’s such a rubbish deposit policy, as the flat is ok. But we wouldn’t stay again and we definitely wouldn’t use this agency.
9 / 10
A comfortable and enjoyable stay in a great location with a very responsive host.
The location was excellent, very central and convenient for getting around. The apartment was well-equipped and had everything we needed. It was also warm and comfortable during our stay. The host was very responsive and helpful, always replying quickly to our questions. I also had no issues with the deposit refund.
The shower water was sometimes not hot enough, which was a bit inconvenient.
L'emplacement, confort, propreté.
Métros, bus, supermarché, café, boulangerie etc à proximité.
2 chambres et 2 salle de bains idéal pour séjour avec amis.
Peut être légèrement bruyant pour 1 des chambres.
9 / 10Outstanding·Oct 2026
Sehr grosse Unterkunft und bequemes Bett. Sehr gute Lage. Vieles ist von Fuss erreichbar.
Für uns hat alles gepasst. Falls jemand eine ruhige Unterkunft sucht. Am Wochenende (Freitag und Samstag) ist die Straße sehr belebt und laut.
8 / 10Excellent·Aug 2026
Situacion , tranquilidad .Alojamiento moderno,distribucion ideal para familia de 4.
La limpieza. Que en los baños no haya enchufes para secador.
5 / 10·May 2026
Property is well located and pretty well equipped, however the kitchen could do with a few more basics and essentials like tea towels.
So the biggest complaint here is that there is a 800 euro deposit. The company is going to say that it’s advertised in the booking conditions, but unless you read all the fine detail, you’re not going to see it. And why in Euros ? The flat is in London UK where the currency is GBP. So you have to pay bank foreign exchange fees twice - when you make the deposit and when you get the money back. We have stayed in loads of places in London and never paid a deposit like this. It’s not as though the flat is full of expensive furniture etc. And to top it all, the deposit isn’t refunded on time (14 days) - still haven’t got my money back!!! And why wait 14 days, the property is cleaned and inspected the day of check out - so refund people’s money then. It’s seems like a rip off for the agency to hold a lot of money for 14 days. Shame it’s such a rubbish deposit policy, as the flat is ok. But we wouldn’t stay again and we definitely wouldn’t use this agency.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at BnBNova - 2BR 2BA - The Heart of Soho. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is BnBNova - 2BR 2BA - The Heart of Soho pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at BnBNova - 2BR 2BA - The Heart of Soho?
We found 7 amenities for this rental. This includes free wifi/internet, non-smoking, heating, wifi/internet, and accessible by lift.
"We loved absolutely everything. Location (we could basically walk everywhere, very central yet in a quiet street, so sleep was excellent - close to shops, supermarkets, pubs, cafes, restaurants, metro..."
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Non-smoking
Heating
WiFi/Internet
Accessible by lift
Fire alarm
Cleaning products
Map of City of Westminster
Ratings and reviews
8.3 / 10
Excellent(28 Ratings)
100% verified reviews
9 / 10Outstanding·Oct 2026
L'emplacement, confort, propreté.
Métros, bus, supermarché, café, boulangerie etc à proximité.
2 chambres et 2 salle de bains idéal pour séjour avec amis.
Peut être légèrement bruyant pour 1 des chambres.
9 / 10Outstanding·Oct 2026
Sehr grosse Unterkunft und bequemes Bett. Sehr gute Lage. Vieles ist von Fuss erreichbar.
Für uns hat alles gepasst. Falls jemand eine ruhige Unterkunft sucht. Am Wochenende (Freitag und Samstag) ist die Straße sehr belebt und laut.
8 / 10Excellent·Aug 2026
Situacion , tranquilidad .Alojamiento moderno,distribucion ideal para familia de 4.
La limpieza. Que en los baños no haya enchufes para secador.
5 / 10·May 2026
Property is well located and pretty well equipped, however the kitchen could do with a few more basics and essentials like tea towels.
So the biggest complaint here is that there is a 800 euro deposit. The company is going to say that it’s advertised in the booking conditions, but unless you read all the fine detail, you’re not going to see it. And why in Euros ? The flat is in London UK where the currency is GBP. So you have to pay bank foreign exchange fees twice - when you make the deposit and when you get the money back. We have stayed in loads of places in London and never paid a deposit like this. It’s not as though the flat is full of expensive furniture etc. And to top it all, the deposit isn’t refunded on time (14 days) - still haven’t got my money back!!! And why wait 14 days, the property is cleaned and inspected the day of check out - so refund people’s money then. It’s seems like a rip off for the agency to hold a lot of money for 14 days. Shame it’s such a rubbish deposit policy, as the flat is ok. But we wouldn’t stay again and we definitely wouldn’t use this agency.
$$$$
Top rated by guests
8.3Excellent
(28 Ratings)
"We loved absolutely everything. Location (we could basically walk everywhere, very central yet in a quiet street, so sleep was excellent - close to shops, supermarkets, pubs, cafes, restaurants, metro..."
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of City of Westminster
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Non-smoking
Heating
WiFi/Internet
Accessible by lift
Fire alarm
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at BnBNova - 2BR 2BA - The Heart of Soho. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is BnBNova - 2BR 2BA - The Heart of Soho pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at BnBNova - 2BR 2BA - The Heart of Soho?
We found 7 amenities for this rental. This includes free wifi/internet, non-smoking, heating, wifi/internet, and accessible by lift.
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