Apartment in City of Westminster
6 guests · 2 bedrooms · 1 bath
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this apartment rental
Prime City Center Location
Amenities
Free WiFi/internet
Non-smoking
Heating
WiFi/Internet
Family friendly
Key access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of City of Westminster
Ratings and reviews
100% verified reviews8 / 10Excellent·Oct 2026
Emplacement, propreté, équipement
Le fait de n’avoir aucun contact avec un être humain, même par téléphone.
10 / 10Outstanding·Oct 2026
How clean and modern the facilities were and the location
Nothing
10 / 10Outstanding·Oct 2026
We had a fantastic stay in Soho, London! The location was perfect, with loads of shops, restaurants, bars and pubs all within easy walking distance. The apartment itself was lovely, modern and beautifully styled, and it was exactly as described in the listing. Everything was clean, comfortable and made for a really enjoyable stay. We would definitely stay here again and highly recommend it!
Nothing
5 / 10·Oct 2026
Location was fine. Accommodation itself was fine. It was clean and as described on booking.com
Having to contact someone an hour, and then half an hour in advance of needing to check in is really impractical. I had booked this accommodation for two colleagues (and stated this when I booked it) who were in London for various meetings, and had to therefore plan their itinerary around needing to meet someone just to get in the accommodation. If keys needed to be handed over, I'd perhaps understand, but it was just a code that was needed to get in which could have been provided in advance like the majority of other accommodations do.
The customer service I received before the stay was really poor. There were mixed messages in terms of what was stated on booking.com and from the confirmation email, to what the agency of the accommodation stated. My messages were ignored for days - the only time they got back to me quickly was to tell me the original payment had declined which I promptly rectified, but then I sent multiple messages to the company that owns the apartment, and those messages were largely ignored for days. When I did eventually hear from them, the tone was extremely passive and not helpful. There was no apology for the lack of communication.
When my colleague met with the person to let them into the accommodation, she was told her ID wasn't sufficient and she had to call me to get me to send a picture of my driving license. When I made the booking I made it clear that is wasn't for myself, and I paid for it with a business card that was in businesses name, not mine. My ID has never been asked for for the countless other bookings I have made for my colleagues when they've travelled for business.
$$$$
Top rated by guests
8.4Excellent
(34 Ratings)
"How clean and modern the facilities were and the location"
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