Iberostar Selection Lisboa

I have to start with how great the staff were from the moment we walked into the hotel lobby to checking out. A big thank you to Nadia from guest services, she greeted us upon arrival. We were super tired and jet logged but her kindness, hospitality and genuine passion for what she does was above and beyond. Throughout our stay in Lisbon she assisted us with booking excursions and gave great recommendations for places to visit and ways to get around. She was great with our busy toddler and helped to make us all feel welcome. Our family superior room was spacious and clean, thanks to the house keeping team for keeping it nice our entire stay. One improvement could be the meal selection for half room dinner. It was a bit repetitive and limited so it was really hard several evenings to find a meal especially for our toddler. They were understanding and made substitutions when requested for him and we figured the meals were more culturally appropriate so we tried, but it sort of was a bit disappointing. Breakfast gave more options one suggestion I’d say needs some detail is needed to labeling to accommodate allergies. Overall it was a great stay.

The hotel had a lovely fresh scent when we walked in and it was very clean and contemporary. As a family of 4 we had an interconnecting room, we had to wait an hour or so for the second room to become available but the staff kept us informed and were apologetic about the delay. The shower is wonderful, great pressure and the products were a lovely quality. The beds were so very comfortable and we all slept very well for our duration. The location is great, the hotel is situated walking distance to a metro station which was great for our sightseeing plans. There is also a lovely park near the metro station. Being from London, we were able to navigate the metro to take us to Rossio Square, Sintra (with a switch to overground) and the Aquarium with relative ease. The towels for the pool were available via a card system, there was a day where there weren’t any towels left for us at 5.30pm, which was a little inconvenient however we were able to borrow some from the spa. We also were able to book and use the indoor pool for an hour during our stay which was fun for the children as the max capacity is 6. There is a lifeguard on duty which is a good thing as the max pool depth is 2m. My children felt a little restricted with the pool as you can’t jump in however given that there are mainly adults sunbathing around the pool area, it is likely that this is for maintaining a serene atmosphere. The hotel staff were all helpful and friendly. The duty manager was very accommoda

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Starting my day right includes a good breakfast and the choice was fantastic! Rooms are lovely and staff is friendly and very helpful.