Lancaster Inn and Suites

Property was older and lacked the updates which are required to compete with other properties in the similar price range. That being said, the property was very clean and the staff very friendly and helpful.

Nice place to stay!

Overall, our stay was good. The hotel was clean, the room was comfortable, and the breakfast exceeded expectations with a nice variety of options. The staff we interacted with during our stay were friendly and professional. The biggest issue happened at check in around 6:00 PM. We had reserved a King Suite, but were told that the hotel had mistakenly given our room to another guest. We were offered either a standard room with two double beds or assistance finding another hotel. Unfortunately, we were in town for an AAU basketball tournament, and because most hotels were booked, changing hotels really was not a practical option. Since I booked through Expedia, the hotel said they could not issue any type of credit or refund directly. If I chose not to stay, they would simply note that I should receive a refund through Expedia, which left me feeling like I would have to fight to get my money back. I do want to recognize the front desk clerk, who handled the situation as well as anyone could have. He was genuinely apologetic, professional, and did everything he could to make things right. He even offered a complimentary upgrade on a future stay. While I appreciated the gesture, I am not sure when we will be back in the area to use it. Mistakes happen, and I appreciate the way the staff handled the situation. However, giving away a reserved room, especially when the hotel is fully booked, is a significant inconvenience and very unprofessional.

Amazing experience room kept well neat all amenities great. Staff amazing! Highly suggest to stay here if visiting the area.