The Maids Head Hotel

Everything ok

A lovely hotel with character situated in the centre of Norwich, a stones throw from the cathedral, Elm Hill and numerous restaurants, pubs and coffee shops. A bonus is electric car chargers in the car park (£10 overnight plus £5 for charging - good value).

When you stay at the Maids Hotel, the one thing that is fixed in your mind is “stairs” unless you can cope with stairs at every turn, this is not the hotel for you. This is because the hotel is a heritage building and it doesn’t lend itself to easy step free access. I had a single room on the 3rd floor to get to it from reception I had to go up a couple of steps and down a corridor to the lift up to 3rd floor, from there I had go up stairs, down stairs multiple times before reaching the room and even in the room I had to go down two stairs to get to the bathroom. The room itself was okay although careworn and cluttered with too much furniture ( 2 armchairs plus a bench seat under the desk) plus the safe was too small, you couldn’t fit an iPad in it. It needs a redesign to bring it up to current comfort standards and some night lights on the stairs down to the bathroom to avoid accidents at night. In contrast, the money seems to have been spent on the public areas which are well designed an a joy to sit in. The staff that interacted with me during my stay were professional, friendly and very helpful. I only used the restaurant for breakfast which was the usual buffet fare but with a Norfolk twist . It was well cooked and tasty. In conclusion it’s a hotel that is resting on its history, location an£ its well trained staff but it needs money spent on bringing its rooms up to 21st century standards of comfort within the constraints of its heritage building.

Had the most wonderful time, 2nd visit this year. Staff are wonderful, helpful and always look happy. Jim aka Susanne another great tour in the beautiful Bentley a pleasure and such a treat. I would always book this hotel, should be rated 5 star. Can’t wait to visit again.