Hotel in Nuwara Eliya
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this hotel
Central Location
Amenities
Airport transportation available
Free WiFi/internet
Free Parking
Non-smoking
Heating
Wheelchair accessible
WiFi/Internet
Family friendly
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key card access
Fire extinguisher
Map of Nuwara Eliya
Available Rooms
Ratings and reviews
100% verified reviews7 / 10Good·Oct 2026
Overall, the hotel was very nice, with modern facilities and friendly, helpful staff. We had no complaints about the service or accommodation.
However, I would like to share one concern about the drinking water provided in the room.
I assumed the water in the glass bottle was mineral water, as is usually provided in hotels. I drank it, but my husband didn't. Unfortunately, I experienced vomiting and diarrhoea throughout the night and developed a fever the following morning.
What made me question the water was something that happened during checkout. A staff member asked whether we had taken the glass bottle. I explained that we had thrown the empty bottle into the bin. After finding it in the bin, he confirmed that there would be no charge.
This made me wonder whether the bottles were being reused and possibly refilled. I cannot say for certain whether the water caused my illness or how the bottles were refilled, but the experience did raise some concerns.
Apart from this, everything else about the hotel was very good.
I simply want to remind other guests to be cautious about the drinking water provided in the glass bottles. I would personally recommend buying your own sealed bottled water, just to be on the safe side.
9 / 10Outstanding·Oct 2026
The location's awesome, steps away from the bus station. Stuffs are extremely friendly and could organise the excursion for you easily. Facilities are new, with lift equipped, convenient for suitcases.
The promotion campaign outside a bit loud in the daytime.
8 / 10Excellent·Sep 2026
Nice location
Nothing
6 / 10Average·Jul 2026
There are plenty of common areas to sit and relax. The staff at breakfast was amazing in particular Prabhu. He was very help
This property can be improved. There is no air conditioning and this was not mentioned on the website. The rooms are small. The bathrooms are small and pokey. Be aware of the pictures especially if you are travelling from abroad and not a local to Sri Lanka. There were so many little things that could have made the experience better. Also it in the heart of the hustle and bustle of the street side markets. Be aware of this when booking. None of this was mentioned on the website.
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Top rated by guests
8.2Excellent
(504 Ratings)
"Staff were very attentive and friendly. The room was clean and comfortable. We only stayed for one night and was sad to be leaving!"
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