Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
1 / 10
Scam property. Avoid if you can. Terrible service.
Great location.
Paid for a room with advertised Mt Fuji view. We arrived and had absolutely 0 view. I called and they said they were fully booked and can’t change. BTW - the same rooms on the higher floors with complete views are the SAME PRICE. Apparently it’s random who gets a view of not, so beware. We had to spend 2 hours on the phone trying to find a solution. This guy said he could “upgrade” us for 14k yen, we agreed he called us back 20 mins later saying oh, it’s 140k yen. BIG difference. We agreed, unfortunately, because the mt Fuji views was the only reason we came to Hakone.
I got an email at about 11 pm that night with a TEAMS link to pay the difference, which we thought was strange. My partner works in accounting and has never seen that before. We didn’t pay it immediately since it was very late and assumed we could pay at check out. This guy - the “customer service support” proceeds to call our hotel phone and my personal cell phone over 20 TIMES. Hounding me to pay - saying I need to pay within 10 minutes per “company policy etc” and practically yelling at us. I asked him for 1) to send an invoice directly from the hotel because a Teams link was very strange and 2) provide us with this policy stated by the hotel.
He continued calling all day to the point where I had to tell him I will block his number! He never provided me with any invoice or policy from the hotel.
This was hands down the worst hotel experience I have EVER had. For over $1k USD per night It is absolutely insane. Will never be staying here again. It felt like a scam . BEWARE…
10 / 10
Memorable luxury with awesome in room amenities
The beautiful location, aesthetic, and luxury feel
The split AC in unit needs to be removed. I turned it on and it had a foul smell. The central AC unit was sufficient.
10 / 10
Amazing Stay
I love the location.
Easy to check-in and the room was beautiful.
Has everything we needed.
I will definitely be coming here again.
10 / 10
Beautiful place to stay the private Onsen, Sauna were fantastic. A nice break from busy area to relax and enjoy. View am
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Rakuten STAY FUJIMI TERRACE Hakone Ashinoko. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Rakuten STAY FUJIMI TERRACE Hakone Ashinoko pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Rakuten STAY FUJIMI TERRACE Hakone Ashinoko?
We found 17 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Hakone
About this apartment rental
Elegant Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Wheelchair accessible
Balcony/Terrace
WiFi/Internet
Accessible Parking
Electric Vehicle Charging Station
Spa bath
Toilet with grab rails
Accessible by lift
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Rakuten STAY FUJIMI TERRACE Hakone Ashinoko. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Rakuten STAY FUJIMI TERRACE Hakone Ashinoko pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Rakuten STAY FUJIMI TERRACE Hakone Ashinoko?
We found 17 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.
Free WiFi/internet · Air conditioning · Shared living spaces
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