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Metro Avenida de América 01

6.8 / 10

Average(130 Ratings)

$$$$

Apartment in Madrid

3 guests · 1 bedroom · 1 bath

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

Location

city location on map

Reviews

8 / 10

Nice central stay

Nice location, nice room, all

A/C was rarely dropping water.

1 / 10

UN FRAUDE

Todo, ofrecen unas fotografías de otro apartamento es fraude, debían entregarme las llaves a las 17 hs y lo hicieron a las 21 hs bajo la lluvia esperando en la acera. No contestan ni los mails ni el teléfono. UNA VERDADERA VERGUENZA

4 / 10

Una noche y poco más, necesita reforma

Localización

El aire acondicionado gotea en la almohada! Inadmisible, la habitación bastante más vieja y dejada que en las fotos, mobiliario que necesita reforma Cama se hunde toda

1 / 10

Decepcionante en todos los sentidos: pésimo servicio y nula respuesta ante los problemas

LO MEJOR DE MI. NOCHE FUE ESTO: •Información de entrada oculta: No se especifica en la aplicación que la entrega de llaves se realiza "por hora", obligando a esperar una hora entera en la calle. •Exigencia injustificada: Penalización en la vía pública por no haber avisado con una hora de antelación, a pesar de haber hecho la reserva con tiempo. •Retraso acumulado con equipaje: Tras la espera inicial, se hizo esperar aún más porque la habitación seguía sin estar lista a pesar de haberse reservado con una hora y media de anticipación. •Habitación a medias: Ingreso con los pisos recién fregados y mojados, y sin toallas disponibles en el momento. •Personal de limpieza invadiendo el espacio: Encontrarse a la trabajadora de limpieza todavía dentro y al chico esperando la llegada de las toallas. Ducha obstruida e insalubre: Al intentar ducharse debido al agotamiento, la ducha se llenó de agua sucia y comenzaron a salir tapones masivos de suciedad, evidenciando una falta total de mantenimiento e higiene de años. •Aire acondicionado averiado: El aparato presentaba una gotera constante directo sobre la cama, la cual jamás fue solucionada. •Cocina sucia: Los platos estaban mal lavados, llenos de agua, jabón y restos de suciedad. •Nula respuesta y abandono: Los mensajes, llamadas y números de emergencia ubicados tras la puerta fueron ignorados por completo, respondiendo horas más tarde con la excusa de mandar a un técnico a las 11 de la noche, sin que nadie resolviera nada ni ofreciera un cambio de habitación. •Imposibilidad de aseo básico: Debido a la acumulación de retrasos y a la ducha obstruida, no pude darme la primera ducha de mi viaje hasta las 12:00 de la noche, habiendo llegado a las 5:00 de la tarde cargando con equipaje y cansancio. Para finalizar solo diré que no volvería a ese lugar jamás hasta ahora no han dejado ni un solo mensaje en forma de disculpas solo Booking dió la cara y trató de solucionar algo el problema de la renta Ryo.

Una experiencia profundamente decepcionante. Desde un servicio pésimo y un trato inaceptable por parte del personal hasta una completa falta de respuesta y solución durante la estancia. Cero empatía, nula gestión y ningún tipo de compensación. Un alojamiento que no cumple con los estándares mínimos de calidad ni de atención al cliente. Escribo esta reseña con un profundo descontento, no solo por la mala calidad de las instalaciones y el trato inaceptable recibido, sino por la absoluta falta de profesionalidad y respuesta por parte de la gestión durante toda mi estancia. Desde el primer momento en que surgieron los inconvenientes, intenté buscar ayuda y una solución rápida, encontrándome con un servicio pésimo y una indiferencia total. Nadie se hizo responsable, no hubo ningún tipo de atención para solucionar o mejorar la situación en el momento, y la respuesta posterior ha brillado por su ausencia, sin ofrecer ningún tipo de compensación ni interés real por enmendar el daño causado. Comparto esta valoración y estas pruebas fotográficas no solo para mostrar mi enfado, sino como una llamada de atención constructiva. Un alojamiento que aspira a recibir huéspedes no puede dar la espalda de esta manera a los problemas reales de sus clientes. Espero que este comentario sirva para que tomen medidas urgentes de mejora, ya que la experiencia actual está muy lejos de lo que cualquier viajero merece.

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Metro Avenida de América 01

Metro Avenida de América 01 Apartment in Madrid

Metro Avenida de América 01 Apartment in Madrid

Metro Avenida de América 01 Apartment in Madrid

Metro Avenida de América 01 Apartment in Madrid

Metro Avenida de América 01 Apartment in Madrid

6.8Average

(130 Ratings)

"Nice location, nice room, all"

Verified guest

Don't miss out! Price and availability may change

6.8 / 10

Average(130 Ratings)

Apartment in Madrid

3 guests · 1 bedroom · 1 bath

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

About this apartment rental

Comfortable Living

Amenities

Free WiFi/internet

Air conditioning

Non-smoking

Heating

WiFi/Internet

Family friendly

Accessible by lift

Cleaning products

Map of Madrid

city location on map

Ratings and reviews

6.8 / 10

Average(130 Ratings)

100% verified reviews

9 / 10Outstanding·Jul 2026

La cocina

El comedor

8 / 10Excellent·Jul 2026

Nice location, nice room, all

A/C was rarely dropping water.

8 / 10Excellent·Jun 2026

En general, nos gustó el apartamento. Estaba bien ubicado, limpio y tenía todo lo que necesitábamos; además, el personal era amable.

Sin embargo, tengo tres quejas que podrían ser útiles: Primero, el televisor estaba defectuoso y la imagen se veía borrosa; Segundo, no había suficientes paños de cocina ni bolsas de basura; Tercero, estamos acostumbrados a un colchón firme, y este era demasiado blando.

5 / 10·Sep 2026

La ubicación

La cama, el baño, las toallas, el ruido

$$$$

FAQs

Does this property follow enhanced cleaning procedures?

Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.

Is parking included with this apartment?

Parking is not specified as an available amenity at Metro Avenida de América 01. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment?

We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.

Is Metro Avenida de América 01 pet friendly?

Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Metro Avenida de América 01?

We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.

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