Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
1 / 10
Atenção estafa !!!
Reservei um apartamento com jacuzzi para duas noites através do Booking. Antes da chegada, recebi uma mensagem da proprietária com as instruções de acesso e o código do cadeado.
Quando cheguei ao alojamento, verifiquei imediatamente que o apartamento não correspondia ao que tinha sido anunciado e reservado. Além disso, o apartamento não tinha sido devidamente limpo e não reunia as condições mínimas esperadas.
Contactei de imediato o Booking e a empresa intermediária responsável pela gestão do alojamento. Recebi apenas respostas automáticas através de um chatbot, que servia apenas para transmitir mensagens e não permitia resolver o problema.
No dia seguinte, falei diretamente com a equipa gestora do alojamento e com a proprietária. Nessa altura, foi-me comunicado que concordavam com o reembolso integral do valor pago, o que considerei normal, uma vez que o alojamento disponibilizado não correspondia ao reservado e não apresentava condições adequadas.
No entanto, dias mais tarde, fui informado pelo Booking de que a proprietária e/ou o gestor do alojamento já não concordavam com o reembolso total.
Sou cliente Genius Nível 3 e utilizo regularmente o Booking. Nunca antes tive necessidade de apresentar uma reclamação deste tipo.
O objetivo deste comentário não é apenas relatar a minha experiência, mas também alertar outros viajantes para que tenham cuidado com este alojamento. Nunca tive acesso ao apartamento que efetivamente reservei e considero preocupante a forma como toda a situação foi gerida. Se tivesse conhecimento prévio destes problemas, nunca teria escolhido este alojamento.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Apartment Boutique Santa Catarina 2. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Apartment Boutique Santa Catarina 2 pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Apartment Boutique Santa Catarina 2?
We found 11 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, pets allowed, and heating.
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Porto
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Heating
WiFi/Internet
Hot tub/Jacuzzi
Accessible by lift
Contactless check-in/out
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Apartment Boutique Santa Catarina 2. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Apartment Boutique Santa Catarina 2 pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Apartment Boutique Santa Catarina 2?
We found 11 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, pets allowed, and heating.
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