Hotel in Bacalar
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this hotel
Elegant Accommodations
Amenities
Business facilities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Bar
Spa
Balcony/Terrace
WiFi/Internet
Garden
Laundry services
Sauna
Accessible Parking
Ironing facilities
Safe
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Bacalar
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Oct 2026
Check in was quick and efficient, check & read the check in policy before signing to avoid any surprises.
Like the idea of setting up a WhatsApp enabling guests to be in constant contact with reception. The room was a decent size, plus a restaurant on site. Toiletries provided and complementary water every day. Mini bar in room which can be emptied on request enabling you to store your own items. Situated on the lagoon is a bonus plus having an option to use the infinity pool with towels provided.
The staff were extremely friendly and helpful.
Guests have the opportunity to do canoeing for free.
Location is ok worth having a car to get to the center and more amenities otherwise you have to get a taxi.
Breakfast not included in the price considering the daily rate. Coffee & tea provided didn’t like idea 1st coffee pods were free then after that had to pay for further ones. The cost was $3:50 per pod.
Should be common practice that it is complementary throughout the stay considering it is listed in the room amenities.
Bit concerned that the life jackets were not all in good condition, considering it’s compulsory to wear they should be checked to avoid any unexpected accidents.
10 / 10Outstanding·Oct 2026
Sehr freundliches und hilfsbereites Personal. Tolle Lage an der Lagune. Klasse Restaurant.
Es war alles super. Ein paar Sonnenschirme am zweiten Steh wären klasse
8 / 10Excellent·Oct 2026
Las habitaciones son cómodas, su sistema de iluminación es eficiente. Su acceso a la laguna es muy agradable.
Que tengan opciones de descuento cuando algo no está al nivel del hotel.
Que pagues una habitación más cara por la vista y que su alberca que es parte de la vista esté en mantenimiento. Que su restaurante tenga más opciones de alimentación más balanceada y completa. Para tener una comida balanceada necesitas llevar un presupuesto alto. Por ejemplo en el desayuno, compras todo por separado la fruta, el plato fuerte una opción de pan.
6 / 10Average·Nov 2025
The staff was amazing and the lagoon is incredible
The price is excessive for the value of the place
$$$$
Top rated by guests
8.9Excellent
(322 Ratings)
"Check in was quick and efficient, check & read the check in policy before signing to avoid any surprises.
Like the idea of setting up a WhatsApp enabling guests to be in constant contact with receptio..."
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