Guests love it hereGuests give this property a top rating
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Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
6 / 10
Decent visit but wouldn’t return
The property was lovely, spacious and comfortable. The views were incredible. The apartment had everything we needed. The beds were comfy and the air con was great. The pool has beautiful views of the city.
The staff in the building are very officious and there are certain areas renting guests can’t use. For example we weren’t allowed to sit on a sofa in reception. The lifts are a huge issue. Sometimes we were waiting 20 minutes to get down from the 25th floor. There were a couple of cockroaches in the bathroom which was very unpleasant.
The location is quite far out and not central to the city. It’s a long walk or an expensive grab.
We were told upon booking that we couldn’t proceed until a £75 deposit was paid. There was no clear way to pay this but we eventually were sent a link. This was paid but then when we were arriving the owner was chasing for the deposit. I don’t think booking and the owner were talking to each other.
3 / 10
Too much work.
Location, pool.
The check in process was a like something from the crystal maze tv show. I am not kidding you. You can what’s app a stranger, talk to 2 different girls on “reception” what’s app another stranger. They you got a code, which you used on a mailbox. What the actual F! I’ve just been on a 14 hour flight with no sleep breathing in the next guys farts and I have to now handle a master mind challenge!
1 / 10
糟糕
no
This is not a hotel in any meaningful sense. There’s no front desk and no on-site staff—it feels more like a “luxury self-check-in lodging.” You’re expected to follow the host’s messages, pick up the key from a mailbox, and find the unit yourself. If anything goes wrong, there’s basically no one available to help, which feels really unsafe and frustrating.
Biggest dealbreaker: the elevators
The building has 51 floors with roughly 20 units per floor, but only 6 elevators. That’s nowhere near enough.
We regularly waited 20–30 minutes just to get an elevator—multiple times a day. It’s a massive waste of time and genuinely infuriating.
Check-out was even worse
Before check-out, you’re required to restore the room, sort your trash, and take it to the recycling area on the floor.
But they also strictly enforce an 11:00 AM check-out time—which means you have to wake up early to clean and deal with trash, then queue another 20–30 minutes for the elevator.
To avoid getting fined for a late check-out, the entire morning becomes stressful and rushed. It’s the opposite of a relaxing stay.
The room itself was in poor condition
• The hot water at night wasn’t hot, and there was no one to fix it
• Cleanliness was bad—the room was clearly dirty, and we even saw a cockroach
• The pillows and duvet seemed not properly changed; they smelled like sweat (gross)
The only “highlight”: the rooftop infinity pool… but it was ruined too
Yes, the rooftop pool looks amazing in photos—that’s pretty much the only selling point.
But in reality, a lot of guests (many from China) brought professional equipment and treated the pool like their personal photo studio, taking over the area for long periods. Some people even wore slippers in/around the pool and others got in wearing regular T-shirts, and the water looked cloudy and unclean.
⸻
Overall: a very poor experience. I do not recommend this place.
It’s all looks and no substance—bad logistics, no service, and unacceptable hygiene.
10 / 10
A comfortable and luxurious stay with an amazing KLCC view and helpful staff!
The room was very spacious, modern, and truly luxurious from the moment we entered. The KLCC view was stunning, especially on New Year’s Eve where we could clearly see the fireworks from the room. Dania and Suresh were very helpful, friendly, and informative throughout the stay.
Key collection on arrival was slightly confusing and could have been better organized. We also spotted two juvenile cockroaches, also known as nymphs. They were not fully grown but clearly in an early stage of development, which raises concerns about pest control and overall cleanliness, especially for a property of this standard. Otherwise, nothing to worry about, small matter.
Le dépôt de garantie j'ai pas émis car le remboursement dans 10 jours alors que c'est été pas prévu et après il s'est présenté dans l'appartement sans bage ni rdv j'ai payer mais il veut pas me rembourser jusqu'à 10 jours j'ai pas aprisi se jeste c'est pas normal
7 / 10Good·Oct 2026
La limpieza del apartamento, increíble por fuera y dentro
Son muy estrictos en todo, deberían de ser más cercano al tratar con clientes, por otro lado cobran por cada hora que entre antes al alojamiento aunque este vaciado, la basura nos costó encontrarla.
10 / 10Outstanding·Sep 2026
Schöne große Wohnung / Appartement mit 4 Schlafzimmern und super Blick auf die Petronas Towers ! Sauber und sehr gute Lage ! Der Pool war überragend aber am besten abends nicht zu spät hin da es ein Insta Spot ist !
Alles super !
6 / 10Average·Sep 2026
The property was lovely, spacious and comfortable. The views were incredible. The apartment had everything we needed. The beds were comfy and the air con was great. The pool has beautiful views of the city.
The staff in the building are very officious and there are certain areas renting guests can’t use. For example we weren’t allowed to sit on a sofa in reception. The lifts are a huge issue. Sometimes we were waiting 20 minutes to get down from the 25th floor. There were a couple of cockroaches in the bathroom which was very unpleasant.
The location is quite far out and not central to the city. It’s a long walk or an expensive grab.
We were told upon booking that we couldn’t proceed until a £75 deposit was paid. There was no clear way to pay this but we eventually were sent a link. This was paid but then when we were arriving the owner was chasing for the deposit. I don’t think booking and the owner were talking to each other.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Eaton Residences by Sutera at KLCC. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Eaton Residences by Sutera at KLCC. Enjoy the water!
Is Eaton Residences by Sutera at KLCC pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Eaton Residences by Sutera at KLCC?
We found 18 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
"The room was very spacious, modern, and truly luxurious from the moment we entered. The KLCC view was stunning, especially on New Year’s Eve where we could clearly see the fireworks from the room. Dan..."
Guests love it hereGuests give this property a top rating
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Prime City Center Location
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Heating
WiFi/Internet
Laundry services
Family friendly
Smoking allowed
Accessible by lift
Key access
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Federal Territory of Kuala Lumpur
Ratings and reviews
8.4 / 10
Excellent(232 Ratings)
100% verified reviews
7 / 10Good·Oct 2026
Le dépôt de garantie j'ai pas émis car le remboursement dans 10 jours alors que c'est été pas prévu et après il s'est présenté dans l'appartement sans bage ni rdv j'ai payer mais il veut pas me rembourser jusqu'à 10 jours j'ai pas aprisi se jeste c'est pas normal
7 / 10Good·Oct 2026
La limpieza del apartamento, increíble por fuera y dentro
Son muy estrictos en todo, deberían de ser más cercano al tratar con clientes, por otro lado cobran por cada hora que entre antes al alojamiento aunque este vaciado, la basura nos costó encontrarla.
10 / 10Outstanding·Sep 2026
Schöne große Wohnung / Appartement mit 4 Schlafzimmern und super Blick auf die Petronas Towers ! Sauber und sehr gute Lage ! Der Pool war überragend aber am besten abends nicht zu spät hin da es ein Insta Spot ist !
Alles super !
6 / 10Average·Sep 2026
The property was lovely, spacious and comfortable. The views were incredible. The apartment had everything we needed. The beds were comfy and the air con was great. The pool has beautiful views of the city.
The staff in the building are very officious and there are certain areas renting guests can’t use. For example we weren’t allowed to sit on a sofa in reception. The lifts are a huge issue. Sometimes we were waiting 20 minutes to get down from the 25th floor. There were a couple of cockroaches in the bathroom which was very unpleasant.
The location is quite far out and not central to the city. It’s a long walk or an expensive grab.
We were told upon booking that we couldn’t proceed until a £75 deposit was paid. There was no clear way to pay this but we eventually were sent a link. This was paid but then when we were arriving the owner was chasing for the deposit. I don’t think booking and the owner were talking to each other.
$$$$
Top rated by guests
8.4Excellent
(232 Ratings)
"The room was very spacious, modern, and truly luxurious from the moment we entered. The KLCC view was stunning, especially on New Year’s Eve where we could clearly see the fireworks from the room. Dan..."
Guests love it hereGuests give this property a top rating
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Federal Territory of Kuala Lumpur
About this apartment rental
Prime City Center Location
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Heating
WiFi/Internet
Laundry services
Family friendly
Smoking allowed
Accessible by lift
Key access
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Eaton Residences by Sutera at KLCC. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Eaton Residences by Sutera at KLCC. Enjoy the water!
Is Eaton Residences by Sutera at KLCC pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Eaton Residences by Sutera at KLCC?
We found 18 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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