Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
5 / 10
Factory-style rentals
The rooms are stylish with parquet floors and very practical en-suite bathrooms.
If you are looking for an apartment which gives you a homely feeling, with a personal touch, do not go here. The apartment is run by a company that has over 300 apartments in its portfolio. The whole experience was very impersonal. You have to collect the keys in an office, and if your flight happens to allow you to arrive in the city centre only after 22h00, you have to pay 25 euro extra to get the key. Communication is mostly with a digital AI assistant, which can be effective, but often turned out to be contra-productive. At some points 'team-members' take over the conversation, but it is never clearly indicated when the response is from an AI assistant and when it comes from a human. The kitchen is very empty. Do not expect a few welcoming coffee capsules or anything of that sort. What was worse was that the toaster could not be used (the electricity jumped when I tried to use it), the coffee machine leaked and there were no simple eating plates in the entire apartment. I had over the course of several days around ten or so to and fro messages with the AI assistant/team member on this, asking me the same questions several times, and in the end they never brought us a couple of simple plates before we left. This just to show how any personal care or willingness to run the additional mile was lacking. I had no problems with the collaborators who work in the office, who were all friendly and professional, but it seems to be the company culture that makes them run these apartment rentals like a factory. When we were in Madrid, the protests related to the housing crisis were still ongoing. It is clear that tourism itself contributes to this, but tourism can be organised in several way. This factory style management of holiday apartments, does in any case not seem to be a step in the right direction.
2 / 10
A underwhelming and disappointing stay.
Location only.
We expected to have a full apartment with kitchen and shared bedrooms, to find that we got 3 separate rooms, when the booking says "5 rooms". The hallway and rooms had a weird, bad smell from the beginning, which we had to buy fragrance spray for. We also had to buy bed and pillow covers, a new duvet and towels since some of the ones provided were dirty and full of stains. A/C was dirty and full of dust. In the bigger room, the seats were also full of stains, as well as the sofa bed in front. We spotted chewed gum on one of the tables next to the bed. Overall, this made us very uncomfortable from the start, which is unfortunate since location is great and convenient. This was underwhelming compared to the other places we have stayed in Madrid.
10 / 10
Comfortable apartment in a great location, we would definately book this one again.
Fantastic location, only 2 minutes walk to Gran Via,
2 police stations in close proximity.
Amazingly quiet considering the location,
Great apartment with comfy beds, bedrooms (both en suite) seperated by the living area, good kitchen, air con in all rooms, comfortable living area.
Only 3 large plates and 1 small plate, so eating in would be a problem for a group of 4. Everything else was great.
9 / 10
Good location, clean and comfortable premises. Missed lift/elevator to dwelling unit.
The accommodation was clean and good location. It was a relief to get the keys from a person. We were able to leave our luggage while we waited for check in time.
No elevator/lift to accommodation. I checked online and was assured of lift/elevator to accommodation.
Fantastic location, only 2 minutes walk to Gran Via,
2 police stations in close proximity.
Amazingly quiet considering the location,
Great apartment with comfy beds, bedrooms (both en suite) seperated by the living area, good kitchen, air con in all rooms, comfortable living area.
Only 3 large plates and 1 small plate, so eating in would be a problem for a group of 4. Everything else was great.
8 / 10Excellent·Apr 2026
Situation géographique idéale .Au calme dans le centre de Madrid. Nombreux commerces et restaurants à proximité.
Nombreux équipements en fin de vie. Réfrigérateur hors service dans une chambre. Fauteuil inutilisable car manque roulette. Il manque une table pour pouvoir déjeuner. Sur l'annonce Booking les photos montraient une table mais celle-ci n'était pas dans l'appartement pour 8 personnes ???mais peut-être dans l'appartement voisin pas disponible pour nous.
9 / 10Outstanding·Apr 2026
Supercentralt!
.
5 / 10·Nov 2026
The rooms are stylish with parquet floors and very practical en-suite bathrooms.
If you are looking for an apartment which gives you a homely feeling, with a personal touch, do not go here. The apartment is run by a company that has over 300 apartments in its portfolio. The whole experience was very impersonal. You have to collect the keys in an office, and if your flight happens to allow you to arrive in the city centre only after 22h00, you have to pay 25 euro extra to get the key. Communication is mostly with a digital AI assistant, which can be effective, but often turned out to be contra-productive. At some points 'team-members' take over the conversation, but it is never clearly indicated when the response is from an AI assistant and when it comes from a human. The kitchen is very empty. Do not expect a few welcoming coffee capsules or anything of that sort. What was worse was that the toaster could not be used (the electricity jumped when I tried to use it), the coffee machine leaked and there were no simple eating plates in the entire apartment. I had over the course of several days around ten or so to and fro messages with the AI assistant/team member on this, asking me the same questions several times, and in the end they never brought us a couple of simple plates before we left. This just to show how any personal care or willingness to run the additional mile was lacking. I had no problems with the collaborators who work in the office, who were all friendly and professional, but it seems to be the company culture that makes them run these apartment rentals like a factory. When we were in Madrid, the protests related to the housing crisis were still ongoing. It is clear that tourism itself contributes to this, but tourism can be organised in several way. This factory style management of holiday apartments, does in any case not seem to be a step in the right direction.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Gran Vía Luna - 5 dormitorios en el Centro. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Gran Vía Luna - 5 dormitorios en el Centro pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Gran Vía Luna - 5 dormitorios en el Centro?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
"Fantastic location, only 2 minutes walk to Gran Via,
2 police stations in close proximity.
Amazingly quiet considering the location,
Great apartment with comfy beds, bedrooms (both en suite) sepe..."
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Family friendly
Contactless check-in/out
Cleaning products
Map of Centro
Ratings and reviews
7.9 / 10
Good(54 Ratings)
100% verified reviews
10 / 10Outstanding·Sep 2026
Fantastic location, only 2 minutes walk to Gran Via,
2 police stations in close proximity.
Amazingly quiet considering the location,
Great apartment with comfy beds, bedrooms (both en suite) seperated by the living area, good kitchen, air con in all rooms, comfortable living area.
Only 3 large plates and 1 small plate, so eating in would be a problem for a group of 4. Everything else was great.
8 / 10Excellent·Apr 2026
Situation géographique idéale .Au calme dans le centre de Madrid. Nombreux commerces et restaurants à proximité.
Nombreux équipements en fin de vie. Réfrigérateur hors service dans une chambre. Fauteuil inutilisable car manque roulette. Il manque une table pour pouvoir déjeuner. Sur l'annonce Booking les photos montraient une table mais celle-ci n'était pas dans l'appartement pour 8 personnes ???mais peut-être dans l'appartement voisin pas disponible pour nous.
9 / 10Outstanding·Apr 2026
Supercentralt!
.
5 / 10·Nov 2026
The rooms are stylish with parquet floors and very practical en-suite bathrooms.
If you are looking for an apartment which gives you a homely feeling, with a personal touch, do not go here. The apartment is run by a company that has over 300 apartments in its portfolio. The whole experience was very impersonal. You have to collect the keys in an office, and if your flight happens to allow you to arrive in the city centre only after 22h00, you have to pay 25 euro extra to get the key. Communication is mostly with a digital AI assistant, which can be effective, but often turned out to be contra-productive. At some points 'team-members' take over the conversation, but it is never clearly indicated when the response is from an AI assistant and when it comes from a human. The kitchen is very empty. Do not expect a few welcoming coffee capsules or anything of that sort. What was worse was that the toaster could not be used (the electricity jumped when I tried to use it), the coffee machine leaked and there were no simple eating plates in the entire apartment. I had over the course of several days around ten or so to and fro messages with the AI assistant/team member on this, asking me the same questions several times, and in the end they never brought us a couple of simple plates before we left. This just to show how any personal care or willingness to run the additional mile was lacking. I had no problems with the collaborators who work in the office, who were all friendly and professional, but it seems to be the company culture that makes them run these apartment rentals like a factory. When we were in Madrid, the protests related to the housing crisis were still ongoing. It is clear that tourism itself contributes to this, but tourism can be organised in several way. This factory style management of holiday apartments, does in any case not seem to be a step in the right direction.
$$$$
7.9Good
(54 Ratings)
"Fantastic location, only 2 minutes walk to Gran Via,
2 police stations in close proximity.
Amazingly quiet considering the location,
Great apartment with comfy beds, bedrooms (both en suite) sepe..."
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Centro
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Family friendly
Contactless check-in/out
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Gran Vía Luna - 5 dormitorios en el Centro. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Gran Vía Luna - 5 dormitorios en el Centro pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Gran Vía Luna - 5 dormitorios en el Centro?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
Free WiFi/internet · Air conditioning · Accessible by lift
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