Hyatt House Lansing-University Area

The location was wonderful and close to downtown. Very clean and comfy beds!

The parking is a bit inconvenient!

Dani the night attendant was phenomenal her customer service is so far above what i was expecting and there was another young lady who saw my mother in law who is terminal with cancer struggling to get around and offered her a wheelchair those 2 ladies deserve an atta girl and a raise

I was staying for work and this was very close. I enjoyed the restaurant Old Bag of Nails being close.

I never could take advantage of the loading and unloading zone. There were continually parked cars and that was frustrating. I don’t want to haul all my luggage from the permanent parking lot, up a bunch of stairs and then across a road into a lobby.

The facility is clean and attractive and the desk clerks were friendly and welcoming.

This was one of the smallest, most uncomfortable hotel rooms I’ve ever stayed in! There were no luggage racks and the only place to put luggage was on the sofa, which meant moving two suitcases onto the bed whenever one of us wanted to sit on the sofa. The lighting is awful……dim and hard to read by at night. Parking is in a lot reached by a steep set of stairs or a long walk around by sidewalk. We forget to leave the little slip of paper showing we’d paid our $14 a night parking fee on the dashboard but apparently nobody checks anyway according to an employee we spoke with. This hotel is miles from downtown and it’s pretty unusual in our experience to charge a high parking fee so far from a city center.