The Woodlands Resort, Curio Collection by Hilton

I have been coming to this resort over 22 yrs. I normally come Sun-Thurs. We stayed Friday/Saturday night this visit. The resort must have been over booked. We were put in a wheel chair room which was ok except the shower flooded the floor in the bath. The one mat wasn't enough for the amount of water. The cleaning staff took the wet towels however, did not replace the mat. Shower on day two we had to use pool towels. Also, our beds weren't made and the trash taken (yet they took towels so we know they were there!). They also didn't replenish coffee so no coffee on day two or three. Another thing we have never experienced, we arrived at the pool at 11:34am and there wasn't a single chair anywhere. Lots of towels down but no ppl using the chair. We eventually found 1 chair even though there were two of us. No laying out in the chair. Drink cups lined the lazy river with kids running wild. We decided to order food and have a drink so no waiter can find us since we have no chair... we wondered to the outside bar to order. We burned ourselves on the table bc the umbrella's wasn't opened. Stood in line for 30 mins, Ordered Dirty Shirley (had to instruct how to make) and a Pina Colada. Paid then was told it would be 20-30 mins wait for Colada because they had none made. I just asked for a credit. Very Frustrating experience. Not the relaxing trip it normally is. We made our own fun but the resort was a let down for the first time.

I didn't like the long line for checking in and out.

Overall had a great time… that is until the end of our trip. Around midnight we found a gigantic water bug/roach in our room- specifically landing on one of our beds. My husband tried killing it through many attempts until it finally died but the juices from attempted squishing were all over the bed. This thing was like 3in big! We called the front desk for a new bed fitting. They sent two blankets with, I’m guessing a maintenance man, who said he was not in housekeeping and could not change it for us. We called again and this is where it went SOUTH- the front desk man said they were oversold and could not help us. I was left speechless. We had a long stay and paid good money. They couldn’t get us new bed covers and pillowcases?!? He acted as if we were bothering him. Rude. The shock was real. The maintenance man scrambled to try to find bed pieces he could- a pillowcase here, a cover there. He tried and we were appreciative, however I couldn’t shake the absolute horrible service and response. We tried our best to accommodate the bed with what he provided but didn’t rest at all the last two nights. At check out I mentioned it to the lady at the counter- who was incredibly kind, she made a note and I think removed a resort fee. Aside from that one night, all employees were friendly and helpful. Property is beautiful. Food is good. I just wouldn’t expect this type of reaction for this level property- left a sour taste on a return.

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