CASA LUCIANA Condesa

The location is fantastic, the staff is very friendly and helpful, the breakfast (options) are really good. We very much enjoyed our stay and would definitely come back!

It’s relatively loud during the night, on the street is normal for Mexico City, but also in the hotel there is a lot of noise during night and early morning hours (both from other guests and from staff). Be aware that the English language of the staff is very limited, but we were able to understand each other with some hand/feet/english/spanish mix ;)

Perfect location and good style.

The breakfast crew is very slow, the bar never open and the room was not too clean

The location is great and the staff is super nice.

It’s too noisy. I’m a light sleeper. Because it’s small, you can always hear people working and the door bell.

Location and comfortable rooms.

I am extremely disappointed with my stay. During my visit, a small glass soap dispenser accidentally broke while I was taking a bath. The bottle had been placed on the edge of the bathtub, and as I reached for a towel, it was accidentally brushed off and shattered. This was clearly an accident, not negligence. The hotel immediately attempted to charge me 850 MXN for the broken dispenser. I reviewed the agreement I signed, and it did not clearly state that guests would be charged this amount for accidental damage. When I asked to see the specific policy or waiver authorizing this charge, the staff could not provide it. What made the situation even more concerning was that an employee privately approached me and suggested that if I paid him half of the amount directly, he would replace the bottle himself and speak to the manager. That interaction made me feel extremely uncomfortable and raised serious concerns about the hotel’s professionalism and integrity. Accidents happen in hotels, and many reputable properties understand the difference between intentional damage and an honest mistake. Instead of handling the situation with understanding, I felt pressured, taken advantage of, and treated unfairly. The room itself was fine, but the way management handled this incident completely overshadowed my experience. I cannot recommend staying here based on how guests are treated when an accidental situation occurs. I hope management reviews its policies and focuses on customer service rather than penalizing guests for genuine accidents.