Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
POO, UNRELIABLE, DISGUSTING SERVICE
The property was easy to book online.
One aspect of this property that I found concerning was that they had accepted and confirmed our booking through Booking.com. I spoke with the property receptionist over the phone, who had requested our IDs. Although these had already been uploaded to Booking.com, there was no mention of any additional deposits apart from those mentioned on the booking platform. Upon sending our IDs, we received an email containing the address and what appeared to be the key code.
Upon arriving at the property, we attempted to use the key code but it failed. We then contacted the reception, who seemed to be attempting every possible measure to prevent us from checking in. I believe this was a discriminatory action based on my and my partner’s race.
I explained that there had been no mention of any additional deposits until we had presented our IDs. They then informed us that they required a substantial £500 deposit via bank transfer in the event that we violated the visiting rules. Each visitor, regardless of the duration of their stay, would be considered a breach if we had not submitted their IDs upon booking.
Surprisingly, my partner and I were prepared to pay the £500 visitor deposit, as we had no intention of breaching the visiting rules. However, the receptionist then had to contact the financial department, approximately 10 minutes of waiting. I called them back for them to inform us that due to the bank’s current closure, the financial department would be unable to confirm the receipt of the deposit. Consequently, they had to cancel our booking.
It is important to note that the cancellation occurred at approximately 23:30 pm after arrival. The deposit was refunded through Booking.com, and we were subsequently forced to find an alternative hotel.
The IBIS Hotel Budget, located across the road. Considering the hotel’s somewhat unimpressive aesthetic, the check-in process was straightforward, reliable, and free from any extortionate deposits. The customer service was amazing
9 / 10
Nice and Comfortable stay in the area
New built , clean and secure
1 / 10
They took my money and refused to refunds
I never checked in to the property and you refused to refunds my money that’s theft
Only issue, wasn’t told to use key fob to enter the main door on the property on arrival instructions
Nothing, great apartment
6 / 10Average·Sep 2026
The property was lovely, clean and secure.
They asked for £350 security deposit a day before the trip. I hadn’t seen the sneaky small print so it was a massive shock. I didn’t have that much extra cash and it was too late to cancel and find somewhere else. I should have read the small print, that was my fault but I’ve never had to pay up front for a security deposit before and it should have been clearly stated before I booked. Booking.com stated in the confirmation to never pay the property any more money as it was fully paid so I was very anxious about it being a scam. It took nearly a full week to get it back which was very nerve wracking. Would never book again.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Aldgate East Apartments. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Aldgate East Apartments pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Aldgate East Apartments?
We found 9 amenities for this rental. This includes free wifi/internet, non-smoking, heating, balcony/terrace, and wifi/internet.
"We were a little optimistic about staying here due to some bad reviews read, however, this place was exceptional, it was clean and tidy, it was easy to access one the keys were out of the lock box, it..."
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Comfortable Living
Amenities
Free WiFi/internet
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Garden
Fire alarm
Fire extinguisher
Cleaning products
Map of London
Ratings and reviews
5.2 / 10
(159 Ratings)
100% verified reviews
9 / 10Outstanding·Oct 2026
New built , clean and secure
9 / 10Outstanding·Oct 2026
Beautiful facilities
A bit hard to locate initially
9 / 10Outstanding·Oct 2026
Only issue, wasn’t told to use key fob to enter the main door on the property on arrival instructions
Nothing, great apartment
6 / 10Average·Sep 2026
The property was lovely, clean and secure.
They asked for £350 security deposit a day before the trip. I hadn’t seen the sneaky small print so it was a massive shock. I didn’t have that much extra cash and it was too late to cancel and find somewhere else. I should have read the small print, that was my fault but I’ve never had to pay up front for a security deposit before and it should have been clearly stated before I booked. Booking.com stated in the confirmation to never pay the property any more money as it was fully paid so I was very anxious about it being a scam. It took nearly a full week to get it back which was very nerve wracking. Would never book again.
$$$$
5.2
(159 Ratings)
"We were a little optimistic about staying here due to some bad reviews read, however, this place was exceptional, it was clean and tidy, it was easy to access one the keys were out of the lock box, it..."
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of London
About this apartment rental
Comfortable Living
Amenities
Free WiFi/internet
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Garden
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Aldgate East Apartments. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Aldgate East Apartments pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Aldgate East Apartments?
We found 9 amenities for this rental. This includes free wifi/internet, non-smoking, heating, balcony/terrace, and wifi/internet.
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