Hotel in Saint Louis, MO
3-Star Hotel
Reasons to book
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Comfortable Accommodations
Amenities
Business facilities
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Wheelchair accessible
WiFi/Internet
Accessible Parking
Family friendly
Smoking allowed
Safe
Accessible by lift
Housekeeping available
Cleaning products
Map of Saint Louis, MO
Available Rooms
Ratings and reviews
100% verified reviews7 / 10Good·Oct 2026
I would also like to recognize the ladies at the front desk, who were absolutely amazing! They were friendly, knowledgeable, kind, and helpful throughout my interactions with them. Their professionalism and pleasant attitudes were greatly appreciated, and they deserve recognition for providing excellent customer service.
Although I was disappointed with several aspects of my stay, the front desk staff made a positive impression, and I want to ensure their outstanding service is acknowledged.
I was disappointed with my experience during my recent stay for several reasons.
First, I do not eat pork, and there were no alternative meat options available for me to enjoy at breakfast. Additionally, the pancake machine was unavailable on weekends, which further limited the breakfast options. I believe guests should have reasonable breakfast options to accommodate different dietary preferences.
I was also misinformed about the room accommodations. I believed I had reserved a room with a king-size bed, only to be told by the front desk staff that Home2 Suites does not offer king-size beds. This information was not disclosed to me when I made my reservation through Priceline.
While I understand that Priceline is a third-party booking service, I believe the hotel has a responsibility to ensure that accurate and complete information about its rooms and amenities is provided to third-party booking platforms. Guests should be able to make informed decisions based on the descriptions and options presented when making a reservation. If the hotel allows third-party companies to book its rooms, there should be clear and accurate communication regarding the accommodations being offered.
Lastly, I was forced to take a lukewarm shower because the hot water was not at an acceptable temperature. This was another inconvenience that negatively affected my stay. Guests should be able to expect basic amenities, including properly functioning hot water, without having to compromise their comfort.
Overall, these issues fell short of the level of service and comfort I expected. The limited breakfast options, inaccurate or unclear room information, and lack of adequate hot water made my experience disappointing.
I would appreciate a formal response addressing each of these concerns, along with an explanation of how this situation can be resolved. I also believe appropriate compensation should be considered given the inconveniences I experienced during my stay.
I look forward to
9 / 10Outstanding·Oct 2026
Great location downtown, great views, cleanliness
The breakfast could use a little work but overall it was included in the price so i was happy
8 / 10Excellent·Oct 2026
The convenience of being downtown and close to many sights. The facilities were clean and the staff was friendly.
There is a crime problem right outside the doors of the hotel. It's no reflection on your staff or facilities though it does not reflect well on the staff or facilities either.
5 / 10·Sep 2026
I liked that the property was close to the baseball field.
Upon arrival, booking states that you can check in from 12am-12pm, that is not true, the staff says that they change it on booking but booking changes it back. Also, booking did not send over my booking, so, I didn’t have a reservation even though I had booked the room a month in advance. The staff was able to book me a room. I was told by the staff the rooms would be ready at 4pm and I could check in. At 4pm I come back to the hotel only to be told that none of the rooms were ready even though check out is at 11am. At 4:30 I was able to finish check in and was in the room by 4:45. The cost per night, the deposit and having to pay for parking makes it very inexcusable for the room to not be ready.
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7.4Good
(462 Ratings)
"Clean and friendly staff"
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