Unfortunately, SAV Apartments fell far below the standards I expected. Having stayed in several properties while visiting Loughborough, I can confidently say this was one of my worst experiences. From the confusing booking process and unexpected charges to the shocking cleanliness and poor condition of the apartment, the entire experience was extremely disappointing.
Let’s start with the misleading booking process.
I specifically searched on Booking.com for properties that allow dogs, and SAV Apartments appeared in the results. I went ahead and booked a non-refundable stay to benefit from the discounted rate.
However, after completing my reservation, I kept receiving messages from SAV Apartments directing me to complete another booking or check-in process through their own system.
During this process, I asked how much it would cost to bring my dog. To my absolute shock, I was told there would be an additional £150 charge! 😱
As if that wasn’t enough, I was then asked to provide my bank details for a £250 security deposit to cover any potential damage to the apartment. Another unpleasant surprise! 😱
These additional charges should have been made absolutely clear before committing to a non-refundable booking. It felt like one unexpected expense after another.
Now, let’s talk about the apartment itself.
Unfortunately, cleanliness is clearly not their strong point! 🧹
The moment I arrived, I felt the need to photograph everything because I was genuinely concerned about being held responsible for damage that was already there, particularly after being asked for such a substantial security deposit.
Even before entering the apartment, the exterior door was filthy and surrounded by cobwebs. Sadly, things didn’t improve once we stepped inside.
Here is what we found:
* Damaged walls and poorly maintained interiors.
* Dirty curtains and blinds.
* Broken shelves inside the fridge.
* A dirty, unpleasant-looking sofa.
* Bedding that did not appear properly cleaned.
1 / 10
Terrible - that bad we cancelled as soon as we arrived and contacted the owner and booking to request refund.
Nothing it was filthy, as per photos and videos sent to booking and owner. Formal complaint raised with booking.com customer service department.
It was the worst property we have arrived at - that bad that we could not stay in property. Absolutely filthy.
5 / 10
When a guest is staying more than three days please you can change the sheets and blankets
Car park had space, security
The washing machine wasn’t working, alert them and wasn’t fix till I checked out, spend 40 pound outside laundry
5 / 10
Average
Space
At least if someone is staying for more than two days they should change the bedding, sheets
Nice decor, maybe needs a little touch up in places,
Needs more cooking utensils and frying pan warped. Stayed there twice now and clock is wrong so needs new battery. Could do with 2 extra softer pillows.
7 / 10Good·Jul 2026
Large and nice apparment with all amenities.
Unfortunately ,we missed an email with instructions. When we arrived we were locked out. On contacting the office, we were told to pay £150 like deposit. And had to wait outside for sometime.
The heated towel rail in the bathroom had been left on and was super hot. In the small bathroom, contact was made resulting in second degree burns. Be careful!
7 / 10Good·Jul 2026
The three bedroom and one bedroom are good
The 2 bedroom is a bad design house
5 / 10·Aug 2026
Car park had space, security
The washing machine wasn’t working, alert them and wasn’t fix till I checked out, spend 40 pound outside laundry
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at SAV Apartments Clarence Street-Loughborough. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is SAV Apartments Clarence Street-Loughborough pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at SAV Apartments Clarence Street-Loughborough?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and heating.
Great for petsBring all your friends and family, even the furry ones
Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
WiFi/Internet
Cleaning products
Map of Loughborough
Ratings and reviews
6.9 / 10
Average(202 Ratings)
100% verified reviews
8 / 10Excellent·Jul 2026
Nice decor, maybe needs a little touch up in places,
Needs more cooking utensils and frying pan warped. Stayed there twice now and clock is wrong so needs new battery. Could do with 2 extra softer pillows.
7 / 10Good·Jul 2026
Large and nice apparment with all amenities.
Unfortunately ,we missed an email with instructions. When we arrived we were locked out. On contacting the office, we were told to pay £150 like deposit. And had to wait outside for sometime.
The heated towel rail in the bathroom had been left on and was super hot. In the small bathroom, contact was made resulting in second degree burns. Be careful!
7 / 10Good·Jul 2026
The three bedroom and one bedroom are good
The 2 bedroom is a bad design house
5 / 10·Aug 2026
Car park had space, security
The washing machine wasn’t working, alert them and wasn’t fix till I checked out, spend 40 pound outside laundry
Great for petsBring all your friends and family, even the furry ones
Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Loughborough
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
WiFi/Internet
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at SAV Apartments Clarence Street-Loughborough. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is SAV Apartments Clarence Street-Loughborough pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at SAV Apartments Clarence Street-Loughborough?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and heating.
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