Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
3 / 10
Fire Safety Nightmare, Filthy Rooms and Appalling Standards – AVOID!
location
Terrible experience – avoid this place! Serious fire safety concerns!
At first glance, the room appears to have everything you need, but the quality is shockingly poor. The mattresses are extremely uncomfortable, the pillows are hard and worn out, and the bed linen is covered in bobbles. The bathroom has cheap plastic walls, the shower doesn’t work properly, and the windows are filthy.
During our entire five-night stay, the room was not cleaned even once! Dirty skirting boards, dusty corners and grime everywhere. The housekeeping standards are absolutely appalling.
The staff are incredibly rude and unprofessional, but the most shocking experience was the complete lack of fire safety management.
We woke up to the sound of a fire alarm despite wearing earplugs. When we went into the corridor, a neighbouring guest told us the alarm had already been sounding for TWO HOURS! Management had apparently done nothing. Eventually, housekeeping entered the room opposite ours and discovered that someone had fallen asleep while cooking pasta, leaving it burning on the stove.
No evacuation, no proper response, nothing! This could easily have developed into a serious fire. We were in a large building with numerous occupied rooms, yet nobody seemed concerned about guests’ safety.
Please, do not stay here! This is genuinely one of the worst places I have ever stayed. Pay a little extra and stay somewhere that actually cares about cleanliness, comfort and, most importantly, guest safety.
6 / 10
The duplex apartment was comfortable & rooms good size for 4.
location was good for public transport and food.
beds were comfortable
good there was a lift to the rooms
1. the bathrooms had no non-slip mats or handicap railings which made it a fall-risk, especially for elderly.
2. the booking mentioned that we were given rooms on the ground floor, but it was not so. Only 1 room on the ground was available. We had to take both rooms on the 1st floor so as not to be separated. When asked why the front desk personnel claimed they are not in communication with booking.com on what they offer.
3 / 10
No AC, no blackout curtains, ugly room. AVOID.
Decent location
The room looked like it was 'decorated' with items from car boot sale by an ecklectic (and tight) auntie. Worst of all - no AC, just a very weak cieling fan. No blackout curtains so with huge windows the room heated up very quickly and became bright at an ungodly hour. Will note that he room is spacious but that made little difference when combined with swealtering heat and ugly set up. Excellent location but for that price - AVOID.
And lets not forget the grumpy male receptionist.
Breakfast N/A - location was good for sight seeing
Male reception staff were not really welcoming
8 / 10Excellent·Aug 2026
Very hot had to open windows, quiet a bit of noise, but to be expected given the location
6 / 10Average·Oct 2026
location was good for public transport and food.
beds were comfortable
good there was a lift to the rooms
1. the bathrooms had no non-slip mats or handicap railings which made it a fall-risk, especially for elderly.
2. the booking mentioned that we were given rooms on the ground floor, but it was not so. Only 1 room on the ground was available. We had to take both rooms on the 1st floor so as not to be separated. When asked why the front desk personnel claimed they are not in communication with booking.com on what they offer.
"The location and staff are wonderful it's a perfect place tube station really close and perfect for seeing the shows as nearly all theatres are available on the same line as the 3 available from stati..."
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Prime City Center Location
Amenities
Free WiFi/internet
Non-smoking
Heating
WiFi/Internet
Family friendly
Safe
Accessible by lift
Fire alarm
Fire extinguisher
Cleaning products
Map of City of Westminster
Ratings and reviews
8 / 10
Excellent(2,376 Ratings)
100% verified reviews
9 / 10Outstanding·Sep 2026
Ok place
All ok
8 / 10Excellent·Aug 2026
Breakfast N/A - location was good for sight seeing
Male reception staff were not really welcoming
8 / 10Excellent·Aug 2026
Very hot had to open windows, quiet a bit of noise, but to be expected given the location
6 / 10Average·Oct 2026
location was good for public transport and food.
beds were comfortable
good there was a lift to the rooms
1. the bathrooms had no non-slip mats or handicap railings which made it a fall-risk, especially for elderly.
2. the booking mentioned that we were given rooms on the ground floor, but it was not so. Only 1 room on the ground was available. We had to take both rooms on the 1st floor so as not to be separated. When asked why the front desk personnel claimed they are not in communication with booking.com on what they offer.
$$$$
Top rated by guests
8Excellent
(2,376 Ratings)
"The location and staff are wonderful it's a perfect place tube station really close and perfect for seeing the shows as nearly all theatres are available on the same line as the 3 available from stati..."
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