Resort in Playa del Carmen
5-Star Resort
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this resort
Prime Beachfront Location
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Beach access
Garden
Laundry services
Sauna
Accessible Parking
Beach front
Family friendly
All-inclusive
Ironing facilities
Smoking allowed
Childcare services
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Tennis court
Cleaning products
Map of Playa del Carmen
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Oct 2026
Everything was well kept! Rooms are really nice, all restaurants well looked after.
Food was ok, lacked flavor. Coffee at breakfast was undrinkable. Service from staff was either really good or really bad.
8 / 10Excellent·Oct 2026
I like that they had entertainment on the property daily & the 24 hour shuttle availability,
The check in process was very long even thought I had a paid booking. Took over an hour to get fully booked .
8 / 10Excellent·Sep 2026
Facility, Location, staff (customer service oriented)
Disappointment on Special restaurants for example the offer from the menu was different to the delivery one, La Hacienda, (3)and the Japanese Peruvian (poor service)
Having in mind we decide to cancel the Brazileiro
6 / 10Average·Apr 2026
The rooms have really been renovated and are really comfortable and luxurious. There are lots of pools around the resort so you can always find a place to be here. The children's area is really beautiful and fun. Lots of slides for adults and children.
The food is really, really mediocre for a place that considers itself a luxury hotel. The food is really bad except for the hamburger at the lunchtime diner. Everything sucks. Because there are a lot of pool areas, you have to go very far down the hill to find the towel area, and the bar is also located far away if you don't sit at the bar's pool. The staff is not the most polite and check-in takes forever. I added an extra night and the clerk made a mistake in the calculation, so the next day they chased me for the extra $100 as if I was going to run away from the resort, in addition to the fact that the hotel is very far from the center of Playa, where you have to take a taxi for 900 pesos to get to the city.
$$$$
Top rated by guests
8.6Excellent
(378 Ratings)
"We went with our 4 MO baby and enjoyed a lot our vacation!"
Verified guestDon't miss out! Price and availability may change
