Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
1 / 10
Just a great location, but horrible experience
The location
An absolutely unacceptable experience, especially for a property costing nearly £1,000.
Upon arrival, we were confronted with an overwhelming chemical smell, so strong that it was noticeable from the hallway before even entering the apartment. The odour was unbearable and caused us headaches. Travelling with two young children, we were extremely concerned about the potential health risks and whether it was safe to stay there.
Despite contacting the property immediately, we only received a proper response the following day. We were informed that the smell was related to materials drying after repairs to pipes in the bathroom. How can a property be rented out to guests, particularly families with children, under such conditions?
To make matters worse, several areas of the apartment were in a deplorable state, as clearly shown in the attached photographs. The overall condition was completely unacceptable for accommodation in this price range.
The following day, we were offered a full refund provided we vacated the property before 4 PM. This meant having to urgently find alternative accommodation at the very last minute, while already in London with two children. The stress, inconvenience and disruption to our family trip were entirely avoidable.
The only positive aspect was the location. Everything else, from the apartment's condition to the handling of a serious health and safety concern, was deeply disappointing.
I strongly advise families and other travellers to avoid this property. No guest should have to endure such conditions, let alone when paying nearly £1,000 for their stay.
8 / 10
A very good location for everything, the apartment was just what we needed.
We had room only but very comfortable and a very good location.
Bathroom a little tired, could do with a upgrade.
9 / 10
Absolutely wonderful flat in a fantastic location. Would stay there again.
Great location and very spacious.
When we got there the hot water heater wasn’t working but they can the next morning and fixed it immediately. They also forgot to send us check in instructions but were very responsive immediately when I reached out to them.
8 / 10
Great location
Great location and a big apartment.
The bathroom was very tired, broken shower head, strong smell of mould. Rest of the apartment was great and very clean.
We had room only but very comfortable and a very good location.
Bathroom a little tired, could do with a upgrade.
9 / 10Outstanding·Oct 2026
Great location and very spacious.
When we got there the hot water heater wasn’t working but they can the next morning and fixed it immediately. They also forgot to send us check in instructions but were very responsive immediately when I reached out to them.
8 / 10Excellent·Sep 2026
Great location and a big apartment.
The bathroom was very tired, broken shower head, strong smell of mould. Rest of the apartment was great and very clean.
5 / 10·May 2026
great location. large rooms and open living areas.
lift and apartment complex good condition.
kitchen and bathroom both had water damage and needed repairing.
wi-fi was poor and not able to use netflix in bedroom.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Hausd - Piccadilly Circus. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Hausd - Piccadilly Circus pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hausd - Piccadilly Circus?
We found 13 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and wifi/internet.
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Prime City Center Location
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Heating
WiFi/Internet
Accessible Parking
Electric Vehicle Charging Station
Key access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of City of Westminster
Ratings and reviews
8.1 / 10
Excellent(248 Ratings)
100% verified reviews
8 / 10Excellent·Oct 2026
We had room only but very comfortable and a very good location.
Bathroom a little tired, could do with a upgrade.
9 / 10Outstanding·Oct 2026
Great location and very spacious.
When we got there the hot water heater wasn’t working but they can the next morning and fixed it immediately. They also forgot to send us check in instructions but were very responsive immediately when I reached out to them.
8 / 10Excellent·Sep 2026
Great location and a big apartment.
The bathroom was very tired, broken shower head, strong smell of mould. Rest of the apartment was great and very clean.
5 / 10·May 2026
great location. large rooms and open living areas.
lift and apartment complex good condition.
kitchen and bathroom both had water damage and needed repairing.
wi-fi was poor and not able to use netflix in bedroom.
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of City of Westminster
About this apartment rental
Prime City Center Location
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Heating
WiFi/Internet
Accessible Parking
Electric Vehicle Charging Station
Key access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Hausd - Piccadilly Circus. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Hausd - Piccadilly Circus pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hausd - Piccadilly Circus?
We found 13 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and wifi/internet.
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