Hotel in Surabaya
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
Located in the heart of Surabaya's business district, just a 5-minute drive from Grand City Mall and a 10-minute drive from Gubeng Train Station, HARRIS Hotel & Conventions Gubeng offers a 24-hour front desk and an outdoor pool.
Amenities
Business facilities
Shuttle available
Free shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Laundry services
Sauna
Family friendly
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Key access
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Surabaya
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Sep 2026
I love atau in Hariss hotel
All
8 / 10Excellent·Aug 2026
La struttura è mediamente buona, con un facile accesso. BUoni i servizi di piscina e spa, gradito il cocktail di benvenuto.
La camera è pulita e confortevole
Il bagno è un po' piccolo e scomodo, ma per un soggiorno breve è più che sufficiente!
8 / 10Excellent·Aug 2026
Breakfast is ok but not controlled to crowded and not enough sitting space
None
5 / 10·Oct 2026
I really liked how clean and well-maintained the room and lobby were. I also appreciated the welcome drinks, which were a nice touch! The staff at the lobby were friendly and able to communicate in English, which was especially helpful since my husband only speaks English and Mandarin, while I can communicate in both English and Indonesian. It was nice knowing that he could communicate with the lobby staff comfortably without having to rely on me to translate.
I wish the pool and gym facilities were more comfortable and better maintained. The gym looked really old and dusty, and there wasn’t even a proper place to put my bag. I usually bring a small bag to carry my phone, room key card, and gym gloves, so having a designated space for personal belongings would have been helpful.
Another thing I noticed was that the gym only provided paper cups for drinking water, which I didn’t find very practical. I wish they would provide bottled water or a better alternative.
While the lobby staff could communicate in English, most of the other staff members I encountered couldn’t speak English very well.
One thing I found particularly strange was the inconsistency regarding additional room key cards. When I requested a second key card in English, I was told that I needed to pay a deposit because the hotel only provided one key card per room. However, when my parents, who speak Indonesian, requested a second key card, they weren’t asked to pay any deposit at all! I found that pretty funny and a little questionable. It made me wonder why the policy was different depending on who was asking.
I think the hotel could definitely improve its facilities, communication, and consistency in how guests are treated.
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Top rated by guests
8.1Excellent
(190 Ratings)
"We've been visiting this hotel for years, and for the past few years, the rooms have been systematically updated. The result is magnificent! The ideal combination of good taste and coziness! Harris al..."
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